Test Engineer

5 to 7 Yrs

Hyderabad- Hybrid

ServiceNow Test Manager – Roles & Responsibilities

Experience & Leadership

• Possess

  5–7 years of experience

  in software testing, with a strong focus on the ServiceNow platform.
• Proven track record of

  leading teams of 4–6 testers

  , managing performance, mentoring, and ensuring high-quality output.
• Ability to work independently while also guiding and supporting the team.

ServiceNow Platform Expertise

• Deep understanding of

  ServiceNow modules

  such as ITSM, ITOM, HRSD, CSM, and custom applications.
• Hands-on experience in

  test planning, execution, automation, and defect management

  within the ServiceNow ecosystem.
• Collaborate with developers, architects, and business analysts to ensure comprehensive test coverage.

Customer Engagement & Communication

• Act as a

  customer-facing lead

  , managing all communications related to testing activities, timelines, risks, and issue resolution.
• Prepare and present

  test strategies, status reports, defect summaries

  , and other documentation to stakeholders.
• Build and maintain strong client relationships, ensuring alignment with business goals and expectations.

Individual Contribution

• Be a

  hands-on test manager

  , capable of writing and executing test cases, performing defect triage, and contributing to automation efforts.
• Take ownership of critical testing tasks and support the team during high-pressure phases.

Project Delivery & Quality Assurance

• Oversee

  end-to-end testing lifecycle

  for ServiceNow implementations and upgrades.
• Ensure

  project deliverables

  meet quality standards, timelines, and client requirements.
• Coordinate with cross-functional teams to align testing with overall project objectives.

Process Improvement & Governance

• Define and implement

  testing processes, standards, and best practices

  tailored to ServiceNow projects.
• Drive

  continuous improvement

  in testing methodologies, tools, and team capabilities.
• Ensure compliance with organizational and client-specific quality frameworks.