Territory Manager - Retail Sales

Role Overview

The Territory Manager Retail Sales is responsible for leading and managing H KVA power project requirements from initiation to successful completion. The role involves understanding customer needs, translating them into project specifications, developing actionable plans, and ensuring seamless coordination across cross-functional teams. The candidate will support technical evaluations, drive customer engagement, conduct market research, and ensure projects are delivered on time, within budget, and as per the required technical standards. This role also includes preparing progress reports and proactively addressing project challenges to support business growth.

Key Responsibilities

Project Leadership & Execution

• Lead end-to-end execution of H KVA power projects, from requirement gathering to commissioning.

• Understand and analyze customer requirements and convert them into detailed project plans and deliverables.

• Define project scope, timelines, milestones, and resource plans in alignment with business objectives.

• Monitor project progress, identify risks, and ensure timely mitigation to meet customer expectations.

Customer Engagement & Technical Support

• Act as the primary point of contact for customers throughout the project lifecycle.

• Provide technical support, product clarifications, and solutions to customers and internal teams.

• Conduct technical presentations, site assessments, and product demonstrations to support decision-making.

• Build and maintain strong customer relationships to drive retention and repeat business.

Cross-Functional Collaboration

• Collaborate with engineering, service, supply chain, commercial, and sales teams to ensure alignment on project requirements.

• Coordinate with external stakeholders including channel partners, contractors, and vendors for project execution.

• Support the sales team in technical discussions, bid preparations, and solutions offering.

Market Research & Business Strategy

• Conduct market research to understand industry trends, competitor offerings, and customer expectations.

• Provide insights and recommendations to senior management for improving product positioning and sales strategies.

• Develop and implement strategies for technical handling, customer engagement, and territory expansion.

• Identify new business opportunities within the assigned territory and support sales growth initiatives.

Performance Monitoring & Reporting

• Track project KPIs including timeline adherence, budget utilization, customer satisfaction, and technical performance.

• Prepare regular reports and dashboards for senior leadership detailing project status, risks, and key challenges.

• Ensure all documentation, approvals, and compliance requirements are met throughout the project lifecycle.

• Review project outcomes to identify areas for improvement and implement learnings in future projects.

Required Skills & Competencies

• Strong understanding of H KVA diesel generator sets, power systems, and related electrical equipment.

• Experience in technical evaluation, project planning, and onsite execution of power projects.

• Proficiency in reading and interpreting technical specifications and electrical drawings.

• Knowledge of commercial considerations, supply chain processes, and project costing.

• Excellent communication, customer handling, and stakeholder management abilities.

• Strong analytical and problem-solving skills with a detail-oriented approach.

• Ability to lead multiple projects simultaneously and manage deadlines effectively.

• Self-driven, collaborative mindset with a focus on delivering high-quality outcomes.

• B.Tech required.