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Job Description As a Technical Business Analyst within Nokia’s Telecom Expense Management (TEM) team, you'll play a crucial role in transforming our financial operations through innovative technology solutions. Collaborating closely with cross-functional teams, you will design and implement automation solutions on the ServiceNow platform to enhance our processes, including AI-enabled tools for invoice processing and spend analysis. The fast-paced, dynamic work environment fosters creativity and collaboration, empowering you to drive impactful changes while ensuring operational excellence. How You Will Contribute And What You Will Learn Design and implement automation solutions on the ServiceNow platform to enhance Telecom Expense Management (TEM) financial processes. Lead the development of AI-driven tools for invoice processing, audit rules, and spend analysis. Create and maintain comprehensive technical documentation for all automated processes. Conduct user acceptance testing (UAT) and oversee enhancement implementations for operational excellence. Collaborate with cross-functional stakeholders to identify and optimize existing workflows for automation opportunities. Ensure operational continuity during the transition from manual processes to automated solutions. Analyze and refine TEM financial processes such as invoice validation and audit procedures. Act as a liaison between technical and business teams, effectively communicating requirements and solutions. Key Skills And Experience You have: Bachelor's degree in computer science, Information Technology with 3-5 years of experience in technical business analysis or a similar role Proficiency in ServiceNow development Experience in AI/ML implementation projects Experience with process automation and optimization Strong understanding of financial processes and systems It would be nice if you also had: Project management skills Programming and development capabilities Experience in process mapping and optimization About Us Come create the technology that helps the world act together Nokia is committed to innovation and technology leadership across mobile, fixed and cloud networks. Your career here will have a positive impact on people’s lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive world. We challenge ourselves to create an inclusive way of working where we are open to new ideas, empowered to take risks and fearless to bring our authentic selves to work What we offer Nokia offers continuous learning opportunities, well-being programs to support you mentally and physically, opportunities to join and get supported by employee resource groups, mentoring programs and highly diverse teams with an inclusive culture where people thrive and are empowered. Nokia is committed to inclusion and is an equal opportunity employer Nokia has received the following recognitions for its commitment to inclusion & equality: One of the World’s Most Ethical Companies by Ethisphere Gender-Equality Index by Bloomberg Workplace Pride Global Benchmark At Nokia, we act inclusively and respect the uniqueness of people. Nokia’s employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law. We are committed to a culture of inclusion built upon our core value of respect. Join us and be part of a company where you will feel included and empowered to succeed. About The Team Strategy and Technology lays the path for Nokia’s future technology innovation and identifies the most promising areas for Nokia to create new value. We set the company’s strategy and technology vision, offer an unparalleled research foundation for innovation, and provide critical support infrastructure for Nokia. Show more Show less
