TEM Technical Business Analyst

As a Technical Business Analyst within Nokia's Telecom Expense Management (TEM) team, you will be instrumental in revolutionizing financial operations through innovative technology solutions. Your primary responsibility will involve collaborating closely with various teams to design and implement automation solutions on the ServiceNow platform. These solutions will aim to streamline processes and introduce AI-enabled tools for tasks such as invoice processing and spend analysis. The dynamic and fast-paced work environment at Nokia encourages creativity and collaboration, empowering you to drive substantial changes that ensure operational excellence within the TEM team. Your key responsibilities will include designing and implementing automation solutions on the ServiceNow platform to enhance TEM financial processes. You will lead the development of AI-driven tools for tasks like invoice processing, audit rules, and spend analysis. Additionally, you will be responsible for creating and maintaining detailed technical documentation for all automated processes and overseeing user acceptance testing (UAT) and enhancement implementations to ensure operational excellence. Collaboration with cross-functional stakeholders will be crucial as you work together to identify and optimize existing workflows for automation opportunities. You will also play a significant role in ensuring operational continuity during the transition from manual processes to automated solutions. Analyzing and refining TEM financial processes such as invoice validation and audit procedures will be part of your routine tasks. Acting as a liaison between technical and business teams, you will effectively communicate requirements and propose solutions to bridge any gaps. Key Skills and Experience: - Bachelor's degree in computer science, Information Technology, or related fields, with 3-5 years of experience in technical business analysis or similar roles. - Proficiency in ServiceNow development. - Experience in AI/ML implementation projects. - Strong understanding of financial processes and systems. - Experience with process automation and optimization. Desired Skills: - Project management skills. - Programming and development capabilities. - Experience in process mapping and optimization. About Nokia: Nokia is dedicated to fostering innovation and technology leadership across mobile, fixed, and cloud networks. Joining Nokia means contributing to impactful changes that positively influence people's lives and help build a more productive, sustainable, and inclusive world. The company encourages an inclusive way of working that embraces new ideas, risk-taking, and authenticity in the workplace. Nokia offers continuous learning opportunities, well-being programs, employee resource groups, mentoring programs, and a diverse and inclusive culture where individuals thrive and feel empowered. As an equal opportunity employer, Nokia is committed to inclusion and respects diversity. The company has been recognized for its commitment to inclusion and equality by esteemed organizations such as Ethisphere and Bloomberg. About the Team: The Strategy and Technology team at Nokia paves the way for future technology innovation and identifies key areas for creating new value. They are responsible for setting the company's strategy and technology vision, providing a research foundation for innovation, and supporting critical infrastructure within Nokia. Join this team to be a part of cutting-edge technological advancements and contribute to Nokia's journey towards a brighter future.,