TEM Technical Business Analyst

Job Description

As a Technical Business Analyst within Nokia s Telecom Expense Management (TEM) team, youll play a crucial role in transforming our financial operations through innovative technology solutions. Collaborating closely with cross-functional teams, you will design and implement automation solutions on the ServiceNow platform to enhance our processes, including AI-enabled tools for invoice processing and spend analysis. The fast-paced, dynamic work environment fosters creativity and collaboration, empowering you to drive impactful changes while ensuring operational excellence. You have: Bachelors degree in computer science, Information Technology with 3-5 years of experience in technical business analysis or a similar role Proficiency in ServiceNow development Experience in AI/ML implementation projects Experience with process automation and optimization Strong understanding of financial processes and systems It would be nice if you also had: Project management skills Programming and development capabilities Experience in process mapping and optimization Design and implement automation solutions on the ServiceNow platform to enhance Telecom Expense Management (TEM) financial processes. Lead the development of AI-driven tools for invoice processing, audit rules, and spend analysis. Create and maintain comprehensive technical documentation for all automated processes. Conduct user acceptance testing (UAT) and oversee enhancement implementations for operational excellence. Collaborate with cross-functional stakeholders to identify and optimize existing workflows for automation opportunities. Ensure operational continuity during the transition from manual processes to automated solutions. Analyze and refine TEM financial processes such as invoice validation and audit procedures. Act as a liaison between technical and business teams, effectively communicating requirements and solutions.