Telesales Specialist

Telecaller – Job Role (Visa Consultancy)

Position Summary

The Telecaller will be responsible for directly selling visa assistance services to customers, with a strong focus on tourist visas. The role includes handling inbound leads, qualifying prospects, pitching visa services, and closing sales. It requires excellent communication skills, persuasive selling ability, and quick follow-up to ensure a high conversion rate from enquiry to paid customer.

Key Responsibilities

• Contact fresh leads within 5 minutes of enquiry.

• Handle 60–80 calls/day (mix of fresh leads + follow-ups).

• Respond actively via WhatsApp & email to engage and convert leads.

• Explain tourist visa assistance services clearly (requirements, process, benefits).

• Maintain professional communication in English, Hindi & Malayalam.

• Qualify genuine clients and filter out casual enquiries.

• Sell visa assistance as per monthly target.

• Schedule, confirm, and track appointments for further consultation when required.

• Keep accurate records of all leads and conversions in CRM/lead tracker.

• Nurture warm leads with follow-ups and offers until closure.

• Build long-term trust to encourage referrals and repeat clients.

• Provide feedback to marketing team on lead quality and campaign improvements.

• Submit daily sales reports (calls made, connections, visa services sold).

• Track personal KPIs and review progress weekly with management.

🎯 KPIs (Management-Set Targets)

• Daily: 60–80 calls + 40 WhatsApp follow-ups.

• Monthly:

• Handle 300–400 raw leads.

• Sell 100 tourist visa assistance services.

• Convert 30–50 consultations into paid clients.

• Lead Response Time: <5 minutes.

• Follow-Up Attempts: Minimum 5 per lead before closing.

🧩 Key Skills Required

• Excellent verbal & written communication (English, Hindi, Malayalam).

• Strong sales & persuasion skills with ability to close deals.

• Objection handling and customer service mindset.

• Familiarity with WhatsApp Business, CRM tools, and email.

• Patience, persistence, and consistency in follow-ups.

• Prior sales experience in Visa Consultancy / Travel / Tourism industry is an advantage.

🎓 Qualifications

• Bachelor’s degree (any field).

• 1–3 years of experience in sales / telecalling / travel services.

• Freshers with excellent communication and sales drive may also apply.

🌟 Benefits

• Attractive salary + sales incentives.

• Growth path into Senior BDE / Sales Team Leader roles.

• Opportunity to build a career in the fast-growing visa & travel industry.