Telesales Representative

Key Responsibilities: Sales & Lead Generation: ● Make outbound calls to potential customers who have dropped leads on digital channels to promote auto loan products and services. ● Understand customer needs and recommend suitable products/services. ● Help customers take online loan journeys and get loan sanction letters. ● Achieve and exceed monthly sales targets. Customer Service & Management: ● Handle customer inquiries, providing appropriate solutions and alternatives within the time limits. ● Process customer orders, ensuring all information is accurate. ● Keep records of customer interactions, transactions, comments, and complaints. Product Knowledge: ● Stay up-to-date with loan products features, benefits, pricing, Rate of interest, EMI, Tenure and other promotional offers. ● Educate customers about the features and benefits of products and services. Team Collaboration: ● Work closely with team members to ensure consistent high-quality service and to share best practices. ● Attend team meetings and training sessions. Data Management: ● Maintain accurate records of calls made and specify the outcome on each call. ● Update customer records in the company's database as required. Compliance: ● Adhere to all company policies, procedures, and ethical standards. ● Ensure compliance with data protection regulations. Qualifications & Skills: ● High school diploma or equivalent; college degree preferred. ● Previous telesales experience, preferably in an auto loan / vehicle insurance call centre environment. ● Strong communication skills, both verbal and written. ● Proficient in computer skills, including CRM software and MS Office. ● Exceptional negotiation and persuasion skills. ● Excellent active listening, problem-solving, and organisational skills. ● Basic Fluency in English, Hindi, Marathi