Telesales Executive

Job Description

Roles and Responsibilities: 1. Customer Outreach & Lead Generation Make outbound calls to potential and existing customers. Identify new sales opportunities through cold calling, inbound leads, and referrals. Build and maintain a pipeline of qualified prospects. 2. Product Promotion & Sales Conversion Present and explain product features, benefits, and pricing to customers. Handle customer objections and provide persuasive solutions. Convert inquiries into confirmed sales, meeting or exceeding targets. 3. Customer Relationship Management Maintain strong relationships with customers through follow-ups. Address customer queries, complaints, and service requests promptly. Ensure a positive customer experience to drive repeat business. 4. Sales Target Achievement Meet daily, weekly, and monthly sales quotas. Work on upselling and cross-selling products/services to increase revenue. Provide insights and feedback on customer preferences and market trends. 5. Reporting & Documentation Maintain accurate records of customer interactions, sales, and follow-ups. Update CRM or sales database with call details and outcomes. Prepare and submit daily/weekly performance reports. 6. Coordination with Internal Teams Work closely with the sales and marketing team to align on strategies. Share customer feedback to help improve products and services. Ensure smooth handover of leads to the field sales team when needed. 7. Continuous Learning & Skill Development Stay updated on industry trends, competitor activities, and product enhancements. Participate in sales training sessions and skill improvement workshops. Adapt to new sales techniques and customer engagement strategies.