Roles and Duties of a Virtual Assistant: Manage and schedule daily social media posts across platforms like Instagram, Facebook, and LinkedIn. Create and curate content (graphics, captions, videos) to drive audience engagement and brand awareness. Monitor analytics, track campaign performance, and generate weekly social media reports. Manage e-commerce website backend – product listings, pricing, inventory, and promotions. Coordinate online order processing, customer communication, returns, and platform support. Assist in digital marketing tasks like email campaigns, ad placements, and basic SEO updates. Conduct competitor analysis and assist with marketing strategy development. Maintain executive schedules, organize meetings, and handle email and communication follow-ups. Prepare documents, reports, and presentations required by the management. Serve as a reliable point of coordination between departments, clients, and external partners.

Roles and Responsibilities: 1. Customer Outreach & Lead Generation Make outbound calls to potential and existing customers. Identify new sales opportunities through cold calling, inbound leads, and referrals. Build and maintain a pipeline of qualified prospects. 2. Product Promotion & Sales Conversion Present and explain product features, benefits, and pricing to customers. Handle customer objections and provide persuasive solutions. Convert inquiries into confirmed sales, meeting or exceeding targets. 3. Customer Relationship Management Maintain strong relationships with customers through follow-ups. Address customer queries, complaints, and service requests promptly. Ensure a positive customer experience to drive repeat business. 4. Sales Target Achievement Meet daily, weekly, and monthly sales quotas. Work on upselling and cross-selling products/services to increase revenue. Provide insights and feedback on customer preferences and market trends. 5. Reporting & Documentation Maintain accurate records of customer interactions, sales, and follow-ups. Update CRM or sales database with call details and outcomes. Prepare and submit daily/weekly performance reports. 6. Coordination with Internal Teams Work closely with the sales and marketing team to align on strategies. Share customer feedback to help improve products and services. Ensure smooth handover of leads to the field sales team when needed. 7. Continuous Learning & Skill Development Stay updated on industry trends, competitor activities, and product enhancements. Participate in sales training sessions and skill improvement workshops. Adapt to new sales techniques and customer engagement strategies.