Telesales Executive

Designation: Inside Sales Executive Work mode: In office Experience: 1 to 5 Job location: Gurugram Annual offered salary: ₹ 5 lacs to 6 lacs Job description Purpose of Role: The Inside Sales Executive is responsible for driving outbound sales efforts by proactively engaging potential customers through phone-based communication. This role focuses on identifying customer needs, presenting tailored product or service solutions, and closing sales to contribute to revenue growth. The position requires a persuasive communicator with strong interpersonal and negotiation skills, dedicated to delivering results in a fast-paced sales environment. Accountability & Responsibilities of Role: Make outbound calls to prospective customers from provided databases or marketing-generated leads. Understand customer needs and qualify leads to pitch appropriate products or services. Address objections and convert cold/warm leads into confirmed sales or scheduled follow-ups. Accurately document customer interactions and outcomes in the CRM system. Consistently meet or exceed daily, weekly, and monthly sales targets and performance KPIs. Conduct timely follow-ups through calls, emails, or messaging platforms to nurture leads and close deals. Ensure a high standard of customer service throughout the sales process to encourage satisfaction and retention. Stay informed on product features, promotions, industry trends, and competitor offerings. Cross-sell additional products or services based on customer needs and interest to maximize sales opportunities. Position Requirements: Educational Background: Bachelors degree in business administration, Marketing, Communications, or a related field (preferred). Work Experience: 13 years of experience in outbound calling, tele sales, or inside sales. Experience with CRM systems and sales tracking tools. Preferred exposure to B2C or B2B tele sales in industries such as telecom, education, finance, SaaS, or insurance. Technical / Industry Skills: Strong communication, persuasion, and negotiation skills. Target-driven with a high level of self-motivation and resilience. Multilingual abilities are a plus. Key Competencies: Delivering Results & Fostering Ownership: Consistently meets performance metrics and takes accountability for results. Building Customer Value: Anticipates customer needs and provides solutions that build loyalty and satisfaction. Networking & Influencing Collaboratively: Builds rapport quickly and influences decisions through clear, persuasive communication. Driving Change: Adapts to changing goals and market conditions with agility and a positive attitude. Shaping Strategy: Stays informed about industry trends and aligns sales pitches to business strategy. Leading Teams: Supports team success through collaboration, knowledge sharing, and peer motivation (if applicable). Success Metrics: Number of conversions/sales achieved Call volume and productive talk time Conversion rate from leads to customers Follow-up response rate and CRM data accuracy Work Environment & Schedule: Full-time role; shift-based or fixed schedule as per business requirements On-site model May require weekend availability based on campaign or customer demand