Telesales Executive

Company Description

Keekoo Hospitality Pvt Ltd is dedicated to providing stays that go beyond mere accommodation. Situated in some of the most pristine natural surroundings, Keekoo offers luxurious and eco-conscious designs alongside breathtaking views. Our properties aim to help guests reconnect with nature, delivering rejuvenating and inspiring experiences. We take pride in curating stays that provide relaxation with a commitment to sustainability and exceptional service.

Role Description

1. Inquiry Handling & Conversion

• Proactively follow up on leads with a

  can-do attitude

  to convert inquiries into confirmed bookings.
• Consistently work towards achieving and exceeding conversion and revenue targets.
• Maintain accurate records of all guest interactions and lead progress.

2. Client Communication & Query Resolution

• Communicate confidently and professionally with guests, using

  voice clarity and persuasion as a key strength

  .
• Provide prompt, accurate, and satisfactory responses to guest queries.
• Build trust and rapport with potential clients through positive, people-centric communication.

3. Sales Pipeline Management

• Maintain and update the sales tracker with all lead statuses.
• Ensure timely follow-ups at every stage of the conversion journey.
• Take ownership to identify and close gaps or delays in the sales pipeline.

4. Issue Resolution & Coordination

• Handle guest concerns or booking/software-related issues calmly and professionally.
• Coordinate with internal teams to ensure quick and effective issue resolution.

5. Call Handling & Customer Service

• Engage guests with warmth, confidence, and empathy on every call.
• Deliver a consistently high standard of customer service.
• Log call details, outcomes, and follow-up actions systematically.

6. Upselling & Cross-Selling

• Actively identify opportunities to upsell higher room categories, packages, and add-on services.
• Tailor recommendations based on guest needs and preferences.
• Demonstrate a passion for selling and closing deals while enhancing guest value.

Requirements -

• 2–3 years of experience in telecalling, telesales, or customer service (hospitality/service sector preferred).
• Prior experience with premium service brands (e.g.,

  American Express

  ) is an added advantage.
• Strong communication skills in

  English and Hindi.

• Goal-oriented and target-driven

  with a strong sales mindset.

• Confident communicator

  who considers their

  voice as a key professional strength

  .
• A

  people’s person

  who enjoys interaction, persuasion, and relationship-building.
• Demonstrates a

  positive, can-do attitude

  and resilience.
• Comfortable with

  flexible working hours .