Posted:3 days ago| Platform: Linkedin logo

Apply

Work Mode

On-site

Job Type

Full Time

Job Description

Company Description

Keekoo Hospitality Pvt Ltd is dedicated to providing stays that go beyond mere accommodation. Situated in some of the most pristine natural surroundings, Keekoo offers luxurious and eco-conscious designs alongside breathtaking views. Our properties aim to help guests reconnect with nature, delivering rejuvenating and inspiring experiences. We take pride in curating stays that provide relaxation with a commitment to sustainability and exceptional service.


Role Description

1. Inquiry Handling & Conversion

  • Proactively follow up on leads with a

    can-do attitude

    to convert inquiries into confirmed bookings.
  • Consistently work towards achieving and exceeding conversion and revenue targets.
  • Maintain accurate records of all guest interactions and lead progress.



2. Client Communication & Query Resolution

  • Communicate confidently and professionally with guests, using

    voice clarity and persuasion as a key strength

    .
  • Provide prompt, accurate, and satisfactory responses to guest queries.
  • Build trust and rapport with potential clients through positive, people-centric communication.



3. Sales Pipeline Management

  • Maintain and update the sales tracker with all lead statuses.
  • Ensure timely follow-ups at every stage of the conversion journey.
  • Take ownership to identify and close gaps or delays in the sales pipeline.



4. Issue Resolution & Coordination

  • Handle guest concerns or booking/software-related issues calmly and professionally.
  • Coordinate with internal teams to ensure quick and effective issue resolution.



5. Call Handling & Customer Service

  • Engage guests with warmth, confidence, and empathy on every call.
  • Deliver a consistently high standard of customer service.
  • Log call details, outcomes, and follow-up actions systematically.



6. Upselling & Cross-Selling

  • Actively identify opportunities to upsell higher room categories, packages, and add-on services.
  • Tailor recommendations based on guest needs and preferences.
  • Demonstrate a passion for selling and closing deals while enhancing guest value.


Requirements -

  • 2–3 years of experience in telecalling, telesales, or customer service (hospitality/service sector preferred).
  • Prior experience with premium service brands (e.g.,

    American Express

    ) is an added advantage.
  • Strong communication skills in

    English and Hindi.

  • Goal-oriented and target-driven

    with a strong sales mindset.
  • Confident communicator

    who considers their

    voice as a key professional strength

    .
  • A

    people’s person

    who enjoys interaction, persuasion, and relationship-building.
  • Demonstrates a

    positive, can-do attitude

    and resilience.
  • Comfortable with

    flexible working hours .






Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview
cta

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Job Application AI Bot

Apply to 20+ Portals in one click

Download Now

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

coding practice

Enhance Your Skills

Practice coding challenges to boost your skills

Start Practicing Now

RecommendedJobs for You