Telesales Executive

Conduct High-Quality Outbound Calls Engage with prospects or existing customers using persuasive communication skills. Drive lead generation, product promotions, or service outreach initiatives with clear KPIs. Handle Inbound Queries with Professionalism Address incoming calls, resolve concerns, and convert inquiries into actionable outcomes. Identify upsell/cross-sell opportunities during interactions. Manage CRM and Call Logs Efficiently Maintain accurate records of conversations, follow-ups, and customer feedback using CRM tools. Track lead status and report progress consistently to supervisors. Follow-up and Nurture Leads Strategically Implement effective follow-up strategies to re-engage cold or dormant leads. Use industry knowledge and product understanding to tailor conversations to each lead. Meet and Exceed Performance Targets Consistently achieve call volume, conversion, and revenue goals. Demonstrate accountability for individual and team KPIs. Collaborate with Sales and Marketing Teams Provide feedback from customer conversations to help shape future campaigns and messaging. Align with the sales team on lead quality, pipeline status, and target markets. Adapt to Campaigns and Script Changes Quickly Adjust to dynamic campaign strategies and update call scripts based on performance and feedback. Handle Objections and Escalations Confidently Navigate challenging conversations with professionalism. Escalate unresolved issues to senior staff with context and proposed solutions. Ensure Compliance and Quality Standards Follow company policies, data privacy regulations, and call quality standards. Participate in periodic training and audits. Mentor Junior Telecallers (Optional for Senior Profiles) Assist in onboarding, training, and guiding new team members. Share best practices and contribute to team improvement initiatives. Job Types: Full-time, Permanent Pay: ₹17,000.00 - ₹25,000.00 per month Benefits: Cell phone reimbursement Food provided Health insurance Paid sick time Provident Fund Schedule: Day shift Supplemental Pay: Performance bonus Yearly bonus Language: Kannada (Preferred) Marathi (Preferred) Hindi (Preferred) Work Location: In person Application Deadline: 30/05/2025