Telesales Executive

Job Title - TELESALES EXECUTIVE

Introduction

DHL is a leading global brand in the logistics industry. DHL’s family of divisions offers an unrivalled portfolio of logistics services, ranging from national and international parcel delivery, international express, road, air and ocean transport, to industrial supply chain management. With its unrivalled presence in developing markets, DHL is decisively positioned as “THE logistics company for the world”.

DHL Express is a company that pioneered cross-border express delivery in 1969 & now is active in more than 220 countries and territories worldwide. We connect people and improve their lives. And we do it by being uncompromisingly customer-centric and delivering excellence day in and day out. By bringing people together and making life simpler – for our customers, our employees, our investors, and our society – we help make the world a better place.

Role Descriptor

DHL Express is looking for a Telesales Executive to join & lead our telesales team. He/she will have to maintain between 400 and 600 existing DHL customers by telephone within the Direct Sales Segment. He/she will be responsible for the revenue retention and development for this portfolio of accounts through the sales tactics of Up-Selling and Cross Selling related DHL services and products and for new business development by opening new accounts.

Role Details

• Role title : Telesales Executive
• Corporate/Business Division : Express
• Department/Function : Commercial-(Sales)
• Job Family : EXP IN Telesales
• Reports to : Telesales Manager

Scope of role

• No. Of FTEs [year]: Total FTEs managed under the Telesales Segment

Key Responsibilities

He/she will have to perform the following key activities:

• Undertake any projects/duties assigned by the Telesales Manager or Sales Manager.
• Act as Tele Sales customers’ main contact for DHL, responding and satisfying their sales and post sales requirements.
• Manage a portfolio of customers via telephone.
• Make telephone calls to existing customers on a regular pre-defined call cycle to secure new business and to ensure that individual agreed targets are achieved.
• Provide customer oriented service at all times relating to specific sales issues.
• Maintain value of accounts that is 40% acquisition, 30% development, 30% maintenance, calls rate per day which will be 38 calls per day.
• Maintain Bi-weekly sales, planning sessions, Coaching Sessions.
• Maintain Country Sales Function.(Field Sales Group, Telemarketing Group, Telesales Group, Marketing, CS Groups)
• Liaise closely with Sales Channels and other departments within DHL for cost effective service and achieving specific area target.
• Formulate a personal sales plan that incorporates initiatives for identifying and gaining new business prospects and maximizes growth within the existing client.
• Manage the revenue growth through Up selling and Cross selling tactics to exceed this budget through calls.
• Combine sales skills with DHL product/service knowledge and convert the maximum possible prospect leads into accounts, emphasizing those with maximum revenue potential, in order to increase the size and quality of DHL’s account holders.
• Development of knowledge and commercial awareness about DHL’s services to maximize the sales function.
• Adhere to regional standards on profit margins and discount guidelines.
• Open new accounts and ensure they trade profitably.
• Maintain cost sensitive customer agreements with suggested minimum pricing tariff.
• Complete daily and weekly productivity reports to measure individual and department effectiveness.
• Ensure that customer information is maintained accurately on the customer database.
• To enable improvement and change within the organization.

Skills Required

• Telephone skills.
• Communication skills (English and local language), spoken and written.

Profile Requirements

• 3 years of experience in sales.
• Diploma (or equivalent).

Profile Requirements

• 3 years of experience in sales.
• Diploma (or equivalent).