Telecom Manager - BPS

3 - 6 years

6 - 10 Lacs

Posted:8 hours ago| Platform: Naukri logo

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Job Type

Full Time

Job Description

  • Ensure delivery of outsource headcount and language support required to meet customer KPIs including NPS Problem Resolution leadership
  • Drive customer experience improvements by measuring, understanding and analysing customer feedbacks and working closely with cross-functional teams to improve results.
  • Strong focus on quality of interactions in order to delight customers, enabled by effective coaching and performance feedback structure and culture.
  • To establish a customer-focussed culture by implementing and managing initiatives and tools that aim to achieve customer satisfaction, loyalty and retention.
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    Hexaware Technologies logo
    Hexaware Technologies

    IT Services and IT Consulting

    Navi Mumbai Maharashtra

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