Company Description
Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organization and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989.Miratech has coverage across 5 continents and operates in over 25 countries around the world. Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%.Join us in revolutionizing customer experiences with our client, a global leader in cloud contact center software. We bring the power of cloud innovation to enterprises worldwide, empowering businesses to deliver seamless, personalized, and joyful customer interactions.
About the Team:
The Voice Client team plays a critical role in delivering high-quality voice call capabilities for advanced call and contact center solutions. We are committed to providing seamless connectivity, crystal-clear audio, and exceptional reliability to enhance customer engagement. Our work directly influences the experience of millions of users globally, making voice communication smarter, faster, and more resilient.
About the Role:
We are seeking a Telecom Engineer who will play a vital role in delivering high-quality voice call capabilities for advanced call and contact center solutions. In this position, you will serve as the technical expert responsible for designing, deploying, and maintaining our clients’ global voice infrastructure.The ideal candidate will have deep expertise in VoIP/SIP technologies, telecom carrier connectivity, and Ribbon (Sonus) SBCs, along with strong hands-on experience in troubleshooting complex network issues. Our work will directly impact the experience of millions of users worldwide, making voice communication smarter, faster, and more resilient.
Responsibilities:
- Collaborate with customer telecom and IT teams to deploy customized solutions and troubleshoot issues.
- Build and maintain SIP Trunk connectivity with customers and carriers, including interop sessions and activations.
- Provide operational support for the telecom network, analyze incidents, and implement preventive measures.
- Work with Ribbon technologies (PCX or SBC – mandatory).
- Serve as an escalation point for critical alerts from SBCs and deliver root-cause analyses for outages.
- Manage telecom service providers and vendors, and oversee hardware/software deployments and new service rollouts.
- Develop testing plans, create technical documentation, and maintain SOPs for recurring tasks.
- Understand product capabilities, limitations, and contribute to continuous improvements.
Qualifications
- 2+ years of hands-on experience with Ribbon PCX or SBC (mandatory).
- Solid knowledge of SIP (must).
- Experience in telecom troubleshooting and operations.
- Strong communication and cross-team collaboration skills.
- WebRTC and TLS knowledge is a plus.
Nice to Have
- Experience with international routing (ITFS, iDID).
- Knowledge of VoIP protocols and codecs (H.248, G.711, G.729, WebRTC, RTP, MPLS, VPN, UDP, etc.).
- Hands-on experience with AudioCodes SBCs, SIP proxies, and media servers (FreeSWITCH, AudioCodes IPM-6310).
- Familiarity with network security (TLS, IPSEC, ACLs).
- Experience with Wireshark, Empirix, RTP stream analysis (MOS, jitter, latency, packet loss).
- Background in designing or maintaining high-availability telecom environments (99.99% SLA).
We offer:
- Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth.
- Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, language courses, and a relocation program.
- Work From Anywhere Culture: make the most of the flexibility that comes with remote work.
- Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities.
- Global Impact: collaborate on impactful projects for top global clients and shape the future of industries.
- Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events.
- Social Sustainability Values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.
- Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law.
