Telecalling Team Leader

Team Leader (SE-Business) – Telemarketing: - ● Supervise a Team: Directly manage a team of telemarketers, ensuring they are productive, motivated, and working towards shared goals. ● Set Goals and Targets: Establish and communicate daily, weekly, and monthly sales targets for the team and individual agents. ● Monitor Performance: Track key performance indicators (KPIs) such as call volume, sales conversions, call quality, and average handling time to evaluate team and individual performance. ● Conduct Meetings: Hold regular team meetings to review progress, share best practices, and introduce new campaigns or products. ● Manage Administration: Handle administrative tasks like scheduling shifts, managing attendance, and ensuring accurate record-keeping. ● Training and Development:- Onboarding New Hires: Train new telemarketers on company products, sales scripts, and call center software. Provide Ongoing Coaching: Listen to calls and provide constructive feedback to help agents improve their sales techniques, communication skills, and customer service. ● Identify Training Needs: Recognize areas where the team, or individual members, need additional training and development. ● Foster a Positive Environment: Create a cohesive, creative, and comfortable work environment that encourages growth and collaboration. Problem-Solving and Communication ● Handle Escalations: Serve as the point of contact for resolving complex or escalated customer issues and complaints. ● Liaise with Management: Provide regular reports to senior management on team performance, challenges, and achievements. ● Collaborate with Other Departments: Work with other departments, such as marketing and sales, to align telemarketing efforts with broader business objectives. ● Resolve Conflicts: Mediate any interpersonal issues within the team to maintain a harmonious work environment