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Yatharth Consultancy Services
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Telecalling Executive

Telecalling Executive

Yatharth Consultancy Services

0 - 31 years

1 Lacs

gomti nagar lucknow

Posted:1 month ago| Platform: Apna logo

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Skills Required

communication pronunciation modulation persuasion negotiation service empathy data crm excel software chat typing management support adaptability learning

Work Mode

On-site

Job Type

Full Time

Job Description

1. Communication Skills Clear and fluent spoken language regional/local languages) Active listening Proper pronunciation and tone modulation 2. Persuasion & Negotiation Convincing potential customers or clients Handling objections calmly Closing sales or appointments 3. Customer Service Orientation Patience and empathy Problem-solving attitude Handling complaints or queries professionally 4. Data Entry & Record Keeping Entering call details and outcomes accurately Maintaining CRM tools or Excel sheets 5. Basic Computer Skills Familiarity with dialing software, CRM platforms Email and chat communication Typing skills 🧠 Behavioral & Soft Skills 6. Confidence Speaking with authority and friendliness Maintaining composure under pressure 7. Time management required number of calls daily Following schedules or scripts efficiently 8. Problem Solving Identifying customer needs Offering the right solutions or alternatives 9. Team work Collaborating with sales or support teams Sharing insights from calls 10. Adaptability Learning new scripts, offers, or tools quickly Adjusting to different customer personalities

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Telecalling Executive