Telecalling Executive

Bhima Jewellery

0 - 2 years

1 - 2 Lacs

madurai

Posted:7 hours ago| Platform:

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Skills Required

fluent english malayalam telesales telecalling hindi kannada calling telemarketing outbound calling

Work Mode

Work from Office

Job Type

Full Time

Job Description

Key Responsibilities:

1.Customer Interaction & Communication

Make outbound calls to existing and potential customers for promotions, follow-ups, and reminders.
Handle inbound calls, respond to customer inquiries, and provide accurate information.
Maintain a polite, professional, and customer-friendly tone at all times.

2.Sales Support

Promote jewellery collections, new arrivals, offers, and festive schemes.
Fix showroom visit appointments for potential customers.
Assist the sales team by generating customer leads through telecalling.

3.Customer Relationship Management

Update and maintain the customer database (contact details, preferences, purchase history).
Follow up with customers for special occasions (birthdays, anniversaries, festivals) to build loyalty.
Handle customer feedback and escalate unresolved issues to the manager.

4.Operational & Administrative Tasks

Record call details, outcomes, and follow-up requirements.
Ensure daily/weekly/monthly call targets are achieved.
Submit call reports to the showroom manager.

Preferred Candidates with One Year Experience In Tele-calling

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