Telecaller

Role: Telecaller (Sales/Enquiry Executive) – WebAsha Technologies

Location: Pune (Office at Laxmi Kunj, Nagar Road)
Reporting to: Sales Manager
Employment Type: Full Time

Role Summary

As a Telecaller at WebAsha Technologies, you will be the first point of contact for prospective students, corporate clients, and training-enquiry leads. Your role is to generate interest in our IT & Certification training programmes, handle inbound/outbound calls, qualify leads, and support enrolment processes. The goal is to convert enquiries into registrations while maintaining excellent service and brand experience.

Key Responsibilities

• Outbound and Inbound Calls
• Make scheduled outbound calls to cold/ warm leads (prospects interested in IT training/certification courses).
• Respond promptly to incoming calls/enquiries about courses, certifications, schedules, fees and placement assistance.
• Provide clear, accurate information about WebAsha’s programmes (Cloud, DevOps, Cybersecurity, Linux, etc). WebAsha Technologies+1
• Use approved scripts but sound engaging and personable.
• Lead Qualification & Follow-up
• Ask key qualifying questions (level of interest, budget, timeline, preferred course) to determine lead quality.
• Maintain a pipeline of leads; schedule follow-up calls; track statuses (Call Back, Interested, Not Interested, Enrolled).
• Work closely with the sales/admissions team to handover qualified leads.
• Encourage lead conversion into registrations/enrolments.
• Data Management & CRM Entry
• Log all call outcomes/activities promptly in CRM or lead-tracker tool.
• Maintain accurate records: contact details, call notes, next action date.
• Flag incorrect / duplicate data and escalate for cleansing.
• Monitor follow-up schedule and ensure no lead goes unattended.
• Performance & Reporting
• Meet or exceed daily/weekly call targets (number of calls, lead conversions, follow-ups).
• Report daily metrics: calls made, contacts reached, leads qualified, meetings scheduled.
• Provide feedback on lead patterns, objections, market insights to improve campaigns.
• Customer Service & Brand Engagement
• Represent WebAsha professionally; offer courteous, informative, helpful responses.
• Handle objections and queries patiently; escalate complex queries to training/admissions team.
• Maintain confidentiality of student/client information.
• Collaboration
• Work with marketing team to understand current campaigns, offers, scripts.
• Coordinate with training/admissions team for updates on course availability, new batches, pricing, placement stats.
• Participate in team meetings and training updates.

Skills & Requirements

• Excellent verbal communication skills in English and local language (Hindi/Marathi), comfortable making outbound calls.
• Good listening skills and ability to ask probing questions to qualify leads.
• Basic computer skills: using CRM/Excel, dialing tools, entering data accurately.
• Goal-oriented, self-motivated, comfortable working under call/target metrics.
• Pleasant phone manner, confident tone, resilient in face of rejections.
• Preferably 0-2 years of experience in tele-sales/educational sales/inbound‐outbound calling.

KPIs / Performance Indicators

• Number of calls made per day
• Number of contacts reached (connected calls)
• Number of qualified leads generated
• Lead conversion rate (qualified to enrolment)
• Follow-up completion rate
• Accuracy and timeliness of data entry

Why Join WebAsha Technologies?

• Being part of a leading IT training institute specialising in Cloud, DevOps, Security, etc.
• Opportunity to learn about the training market, certification pathways, and grow within sales/admissions roles.
• Dynamic working environment in Pune, exposure to both B2C (students) and B2B (corporate training) enquiries.

Job Type: Full-time

Pay: ₹10,000.00 - ₹15,000.00 per month

Work Location: In person