telecaller

COMPANY NAME: IMAGINE MEDICAL TECHNOLOGY

ONLY FOR FEMALE.

We're looking for enthusiastic Telecallers in Surat who are fluent in both Hindi and English. If you have excellent communication skills and a passion for connecting with people, send us your resume on Whatsapp +919510922223.

Job Title: Telecaller / Telemarketing Executive / Telesales Representative

Department: Sales / Marketing

Language: Hindi & English (MUST)

Reports To: Team Leader.

A telecaller, also known as a telemarketing executive or telesales representative, is primarily responsible for making outbound or receiving inbound calls to potential or existing customers. Their main goal is to generate leads, promote products/services, gather information, or provide customer support over the phone.

Here's a comprehensive job description for a Telecaller:

Job Title: Telecaller / Telemarketing Executive / Telesales Representative

Department: Sales / Marketing / Customer Service

Reports To: Team Leader / Sales Manager / Customer Service Manager

Job Type: Full-time / Part-time / Contract

Location: [Specify Office Location or Remote]

Job Summary:

We are seeking a highly motivated and articulate Telecaller to join our dynamic team. The successful candidate will be responsible for making outbound calls to potential customers or receiving inbound calls from interested parties, with the aim of generating leads, promoting our products/services, answering queries, and achieving sales targets. This role requires excellent communication skills, a persuasive demeanor, and a customer-focused approach.

Key Responsibilities:

• Outbound Calling:
• Initiate outbound calls to prospective clients using provided databases or lead lists.
• Introduce the company and its products/services in a professional and engaging manner.
• Explain product/service features, benefits, and pricing clearly and accurately.
• Identify customer needs and pain points to offer suitable solutions.
• Follow up on leads and maintain a consistent calling schedule.

Inbound Calling (if applicable):

• Receive incoming calls from customers interested in products/services or seeking information.
• Provide accurate and timely information about offerings, promotions, and company policies.
• Address customer inquiries, resolve issues, and escalate complex cases to the appropriate department.
• Convert inquiries into sales or leads where applicable.

Lead Generation & Qualification:

• Qualify leads based on predefined criteria (e.g., budget, authority, need, timeline).
• Identify cross-selling and up-selling opportunities.

Customer Relationship Management:

• Maintain detailed and accurate records of calls, customer interactions, and sales activities in the CRM system.
• Build and maintain positive relationships with customers.
• Ensure customer satisfaction and provide excellent service throughout the interaction.

Target Achievement:

• Work towards achieving individual and team sales, lead generation, or call handling targets.
• Regularly review performance against targets and contribute to team goals.

Product Knowledge:

• Continuously update knowledge about company products/services, promotions, and industry trends.
• Understand competitor offerings to effectively position our products/services.

Experience: 0-2+ years of experience in telecalling, telemarketing, telesales, customer service, or a related field (freshers with excellent communication skills may be considered).

Interpersonal Skills:

• Strong persuasion and negotiation skills.

Job Type: Full-time

Pay: Up to ₹15,000.00 per month

Benefits:

• Cell phone reimbursement
• Paid sick time

Schedule:

• Day shift

Supplemental Pay:

• Performance bonus

Language:

• Hindi (Required)
• English (Required)

Work Location: In person