Telecaller

Job Title: Telecaller – Debt Recovery (Banking Collections) Department: Collections & Recovery Location: Hyderabad Reports To: Collection Manager / Recovery Supervisor Employment Type: Full-Time Job Summary:We are seeking a diligent and goal-oriented Telecaller to join our Banking Collections team. The role involves contacting bank customers with overdue payments, reminding them of their dues, negotiating repayment solutions, and ensuring compliance with regulatory and internal banking standards. Key Responsibilities:Make outbound calls to customers with pending EMIs, credit card dues, or loan repayments. Educate customers on the importance of timely payments and the consequences of default. Persuade and negotiate repayment plans within company-approved limits. Follow up consistently to ensure promises to pay (PTP) are fulfilled. Record every interaction and update the system with call outcomes and payment commitments. Maintain professionalism, accuracy, and confidentiality in all interactions. Escalate high-risk or non-contactable accounts to the respective recovery or legal team. Ensure adherence to RBI regulations, fair practices code, and the bank’s recovery policy. Required Skills & Competencies:Excellent verbal communication skills in English and regional languages. Strong interpersonal and negotiation skills. Familiarity with loan/credit card terms, banking processes, and collection tools. Ability to handle pressure and meet collection targets. Basic knowledge of MS Office and CRM software. Educational & Experience Requirements:Minimum: 12th pass or Graduate (preferred). Experience: 1–3 years in banking/NBFC telecalling or debt recovery roles. Fresher with strong communication skills and eagerness to learn may also apply. Other Details:Shift Timings: Day shift; may involve rotational or extended hours during month-end. Work Environment: Office-based; may involve coordination with field collection agents. Incentives: Performance-based incentives available on achieving recovery targets.