Posted:2 weeks ago| Platform: Apna logo

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On-site

Job Type

Full Time

Job Description

Make outbound calls to customers with outstanding debts. Follow-up consistently and systematically on overdue payments. Explain and educate customers about repayment options and deadlines. Maintain accurate and up-to-date records of all collection activities in CRM systems. Achieve daily, weekly, and monthly recovery targets. Escalate cases to senior staff for legal or advanced recovery action when necessary. Handle objections, disputes, or non-cooperative customers professionally. Ensure compliance with legal and organizational recovery guidelines. Collaborate with the legal team or field collection agents if needed. Ability to work under pressure and meet recovery targets. Basic knowledge of financial products and collection processes. Strong negotiation and conflict-resolution skills.

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