Tele-counselor

Company Description

GAMMA ACADEMY PVT LTD offers specialized training in Multimedia, GRE, and IELTS preparation. With a robust track record of over 500 successful graduates, the academy prides itself on providing quality education facilitated by faculty with over 8 years of experience. The institution also offers free demo classes for prospective students, helping them embark on careers that go global.

Role Description

This is a full-time on-site role for a Tele-counselor, located in Hyderabad. The Tele-counselor will be responsible for managing inbound and outbound calls to prospective students, providing information about the academy’s courses and programs, and offering counseling to help students select the right course. Additional tasks include maintaining call records, following up with potential students, and collaborating with the admissions team to ensure a smooth enrollment process.

Qualifications

• Strong communication and interpersonal skills
• Experience in customer service or tele-counseling
• Ability to manage and maintain detailed records
• Proficient in using computer software and CRM systems
• Excellent organizational and time-management skills
• Fluency in multiple languages is a plus
• Experience in the education sector is beneficial
• Bachelor's degree in any field, preferably in management or education