Tele Caller Executive

Job Title: Tele Caller – Inbound Lead Conversion & CRM Management

Location: [Insert Location or Remote]
Compensation: Base Salary + Commission
Department: Sales & Marketing

About the Role

CAPS is seeking a proactive and organized Tele Caller who will be responsible for engaging inbound leads generated from Meta (Facebook/Instagram) campaigns, performing high-volume calling and messaging, and maintaining strict CRM accuracy. Your primary focus will be to contact new leads quickly, qualify their interest, and support the sales pipeline through consistent follow-up and data management.

This role requires strong communication skills, high energy, and disciplined execution.

Key ResponsibilitiesLead Engagement

• Immediately call and message all inbound leads from Meta campaigns within defined response-time targets.
• Perform high-volume cold/warm calls and outreach through phone, SMS, WhatsApp, email, and other channels.
• Qualify leads to understand their needs and determine fit for CAPS services.
• Maintain daily outreach quotas (calls + messages).

CRM Management

• Maintain clean, accurate, and fully updated records in the CRM at all times.
• Log every call, message, note, and status update promptly.
• Ensure leads move through pipeline stages based on activity and qualification.
• Follow strict data hygiene standards with no missing fields or untracked communication.

Sales Support & Conversions

• Schedule appointments or consultations for the sales team or handle initial qualification calls as needed.
• Perform follow-ups to maximize conversion rates.
• Achieve weekly/monthly KPIs for call volume, connection rate, qualification rate, and conversions.
• Earn commission on sales generated from qualified leads.

Qualifications

• Previous experience as a Tele Caller, cold caller, sales representative, or lead generation specialist (preferred).
• Skilled communicator—confident on phone calls and strong in written communication.
• Highly organized, reliable, and disciplined with tasks and deadlines.
• Experience with CRM tools (e.g., HubSpot, GoHighLevel, Salesforce, etc.) is a plus.
• Ability to work independently and consistently meet performance targets.
• Positive attitude and the persistence required for high-volume outreach.

What We Offer

• Competitive base pay.
• Attractive commission structure based on conversions.
• Training on CRM systems, scripts, Meta lead funnels, and sales processes.
• Opportunities for growth within CAPS.
• Supportive, fast-paced work environment.

Job Type: Full-time

Pay: ₹10,000.00 - ₹15,000.00 per month

Benefits:

• Cell phone reimbursement
• Internet reimbursement
• Provident Fund

Work Location: In person