Tele Associate

Company Description

iQUAD Innovations is a trusted leader in transforming business management through advanced technology. We offer innovative cloud-based ERP solutions that help businesses streamline operations, improve productivity, and achieve sustainable growth. Our customizable software is designed to meet the unique needs of organizations across various industries. At iQUAD Innovations, we are dedicated to driving success for businesses of all sizes by delivering cutting-edge and effective solutions.

Our BPO division delivers structured tele-operations, customer coordination, data reporting, and business process support—powered by the same technology expertise that drives our software platforms. Every interaction is monitored, recorded, and analyzed for smarter decision-making and measurable business outcomes.

Role Overview

The Tele Associate will be responsible for outbound customer calling, payment follow-ups, tele-marketing, and maintaining communication records. The role requires good communication skills, professionalism on calls, and the ability to handle customer queries while promoting company services.

Key Responsibilities

• Make outbound calls to customers/clients for payment follow-ups and reminders.
• Conduct tele-marketing calls to promote company services and offers.
• Maintain call logs, notes, expected payment dates, and conversation records.
• Coordinate with internal teams to update payment status and follow-up schedules.
• Build and maintain positive customer relationships through courteous communication.
• Report daily follow-up status to the supervisor/manager.
• Escalate critical or delayed cases when required.
• Meet call targets, conversion goals, and response quality metrics.
• Handle basic customer queries with clarity and politeness.
• Suggest improvements to enhance customer experience and outreach efficiency.

Skills Required

• Strong verbal communication in Malayalam, English, and Hindi (optional).
• Good negotiation and persuasion skills.
• Basic computer knowledge (Excel/CRM entry).
• Active listening and problem-solving ability.
• Willingness to work in a follow-up-driven, results-oriented role.
• Professional telephone etiquette is mandatory.

Experience

• 0–2 years telecalling/telemarketing/customer communication experience preferred.
• Freshers with good communication skills may also apply.

Education

• Any degree / Plus Two or above.

Work Location

• Kochi

Salary

• Fixed + Incentives (Based on performance)

Performance Metrics (KPI)

• Number of calls per day
• Payment recovery success
• Lead conversion rate
• Quality of communication & adherence to script
• Timely and accurate reporting