TechOps - DE - CloudOpsAMS - Basware - Staff

As a Basware Senior TechOps (Application Management) Consultant at EY, you will have the opportunity to be part of a leading firm and work with a high-quality team to support global clients. Your role will involve providing day-to-day Application Management support for Basware AP Applications, including service requests, incident management, enhancement requests, change management, and problem management as a Level 2 or 3 Application Management Specialist. You will collaborate with cross-functional teams to address issues, implement enhancements, and optimize design to meet business requirements. **Key Responsibilities:** - Lead and mentor the cross-functional team, fostering a culture of collaboration, innovation, and continuous improvement. - Coordinate the resolution of complex technical issues and system outages, including root cause analysis and corrective action. - Collaborate with internal and external stakeholders to gather requirements, assess business needs, and provide advice on Basware solutions and designs. - Develop and maintain documentation, including configuration, user guides, and test scripts. - Mentor and train junior Basware functional and technical team members, sharing best practices and providing guidance on issues and troubleshooting techniques. - Stay updated on industry trends, emerging technologies, and Basware best practices to drive operational efficiency through automation and innovation. - Participate in an on-call rotation and provide off-hours support as needed to ensure the availability and reliability of critical Basware systems. **Qualifications Required:** - Bachelor's degree in a related technology field (Computer, Engineering, Science, etc) or comparable job experiences. - 1-3 years of experience in one or more areas within Basware, preferably with a global client. - Working experience with Oracle/SQL databases, Microsoft technologies, Microsoft operating systems, XML, Web Services, and good knowledge of integration with SAP systems. - Strong technical background in SQL, web servers, enterprise application support, networking, XML, HTML, or other technologies. - Deep understanding of ITIL and ITSM processes, methodology, and application lifecycle management principles. - Ability to manage cross-functional and technical teams, give them directions, and drive functional and technical discussions with various stakeholders. - Excellent communication and interpersonal skills with the ability to engage and influence stakeholders at all levels. - Client management, analytical, and problem-solving skills with the ability to think strategically and make data-driven decisions. - Flexibility to work in a time-critical environment with minimal guidance or supervision. Join EY to be part of a market-leading team with opportunities to work on inspiring projects and grow your career in a supportive and engaging environment.,