Technology Support Lead

Job Description

Join our dynamic team to innovate and refine technology operations, impacting the core of our business services. As an Event and Studio Production Lead within our Employee Platform Team, part of our Enterprise Technology Division, you will manage outsourced technical staff, supervise studio production webcasts and recordings, and direct event transmission control teams. Your responsibilities will also include organizing complex, senior-level town halls and meetings, both internally and externally. Based in Mumbai, you will report directly to the Global Head of Event Production in New York, offering a unique opportunity to enhance and develop your skills in a global setting. Job responsibilities Assist the Communication teams with editorial and creative decisions and execution capabilities. Manage a book of meetings as the primary lead, in addition to managing a team of producers and technical operators. Partner with Workplace Services peers and operations management to ensure staff and equipment are scheduled and are appropriate for each specific live event scenario. Attend and lead client meetings alongside conference center staff to ensure GMS products and services are represented accurately and are appropriate for client event requests. Validate new GMS a/v operations equipment, and ensure technicians meet the standards for event operations skill sets Manage and schedule appropriate pre-event testing and validation processes, and to ensure they are followed by all team members. Provide adequate levels of event technical redundancy. Provide flawless showing calling abilities in studio and event spaces, and be able to advise other event producers on best practices around event execution. Provide real-time communication to management around RAG status on all aspects of the live events. Ensure the Incident Management processes are followed by all members of the team Required qualifications, capabilities, and skills 5+ years of experience Multimedia or similar role in broadcast TV operations and live event technologies Experience in live production as a show caller director/ producer Strong technical/ engineering background with event broadcast technologies Large enterprise level experience with Multimedia operations support, and the ability to interact with C level and senior management in planning and executing live events and broadcasts Deep knowledge of all a/v and broadcast products, and best practices around live execution Enterprise Streaming applications, ZOOM, Kaltura Exceptional customer service skills with the ability to understand client objectives and translate into Multimedia technology requirements. Extensive experience in live events and studio production as a senior technology leader ad show caller Ability to work under pressure with calm demeanor to ensure large meetings events run smoothly. Strong technical background required in order to execute immediate response resolution path, should technical issues occur. Preferred qualifications, capabilities, and skills Experience in corporate industry