Technology Support Lead

As an experienced Technology Support Lead specializing in IT Production Support with a strong background in Coding standards, your role will involve: - Leading and managing the IT production support team to ensure the stability and performance of all production systems. - Overseeing the monitoring, troubleshooting, and resolution of production issues, ensuring minimal downtime and impact on business operations. - Developing and implementing best practices for incident management, problem resolution, and change management processes. - Collaborating with development teams to ensure seamless deployment of new applications and updates, supporting systems built on various technologies and frameworks. - Conducting root cause analysis for critical incidents and implementing preventive measures to avoid recurrence. - Maintaining comprehensive documentation of support processes, system configurations, and incident reports. - Providing technical guidance and mentorship to team members, fostering a culture of continuous improvement. - Staying updated with emerging technologies and industry trends to enhance the efficiency and effectiveness of production support services. Qualifications required for this role include: - Bachelor's degree in computer science, Information Technology, or a related field. - 8-12 years of experience in software development and 5+ years of experience in IT production support, with at least 2 years in a leadership role. - Strong proficiency in programming languages like Java, Java EE, Python, and scripting. - In-depth knowledge of production support processes, including incident management, change management, and root cause analysis. - Experience with monitoring tools and technologies used in production environments. - Excellent problem-solving skills and the ability to work under pressure to resolve critical issues. - Strong communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams. - Familiarity with ITIL or other IT service management frameworks is preferred. Preferred skills that would be beneficial for this role include: - Experience with cloud platforms such as AWS. - Knowledge of containerization technologies like Docker and orchestration tools like Kubernetes. - Understanding of database management systems and SQL. - Certifications in IT service management or related areas. What We Offer: - Competitive salary and benefits package. - Opportunities for professional growth and development. - Collaborative and dynamic work environment. - Flexible working hours and remote work options. - Access to cutting-edge technologies and tools. - Recognition and rewards for outstanding performance. As an experienced Technology Support Lead specializing in IT Production Support with a strong background in Coding standards, your role will involve: - Leading and managing the IT production support team to ensure the stability and performance of all production systems. - Overseeing the monitoring, troubleshooting, and resolution of production issues, ensuring minimal downtime and impact on business operations. - Developing and implementing best practices for incident management, problem resolution, and change management processes. - Collaborating with development teams to ensure seamless deployment of new applications and updates, supporting systems built on various technologies and frameworks. - Conducting root cause analysis for critical incidents and implementing preventive measures to avoid recurrence. - Maintaining comprehensive documentation of support processes, system configurations, and incident reports. - Providing technical guidance and mentorship to team members, fostering a culture of continuous improvement. - Staying updated with emerging technologies and industry trends to enhance the efficiency and effectiveness of production support services. Qualifications required for this role include: - Bachelor's degree in computer science, Information Technology, or a related field. - 8-12 years of experience in software development and 5+ years of experience in IT production support, with at least 2 years in a leadership role. - Strong proficiency in programming languages like Java, Java EE, Python, and scripting. - In-depth knowledge of production support processes, including incident management, change management, and root cause analysis. - Experience with monitoring tools and technologies used in production environments. - Excellent problem-solving skills and the ability to work under pressure to resolve critical issues. - Strong communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams. - Familiarity with ITIL or other IT service management frameworks is preferred. Preferred skills that would be beneficial for this role include: - Experience with cloud platforms such as AWS. - Knowledge of containerization technologies like Docker and orchestration tools like Kubernetes. - Und