Technology Support Lead

Join our dynamic team to innovate and refine technology operations, impacting the core of our business services. As a Technology Support Lead at JPMorgan Chase within the Commercial & Investment Bank's Fixed Income Production Management Team, you will use both creative and critical thinking skills as well as problem-solving skills to maintain and continuously improve our global application systems. You would support application systems that are crucial to the daily operations of the firm. You will also use your technical skills (mostly Python and DevOps) to deep dive into front office flow related application issues and build/enhance software solutions to improve the support experience for our business users. This is a technically hands-on position which requires you to have some level of programming skills or process automation skills. Your responsibilities will include providing application support to front office users by addressing their queries and resolving any issues they encounter with the applications. You will analyze and troubleshoot application issues, identify root causes, and implement solutions to prevent recurrence. Monitoring systems for issues and responding to incidents promptly will be a crucial part of your role. This includes diagnosing and resolving technical problems to minimize downtime. You will also be expected to identify opportunities to improve system performance and implementing optimizations. Designing system automation, building helpers, and tools to reduce the human toil of application support will be essential tasks. Collaboration with regional and global stakeholders and peers to reach a common goal is also required. To be successful in this role, you should have 5+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services. Application support, problem-solving, and at least 10 years of working experience in a financial institution as front/middle office application support are essential. Basic working knowledge of production incident management, root cause analysis (RCA), and related follow-ups to ensure closure of the issue is necessary. You should be able to collaborate with all levels of seniority including developers, business users (including traders), and global production management teams. Ability to work collaboratively in teams, develop meaningful relationships at work, debug production issues by digging into the application code in Python, quick thinking, problem-solving, fast learner, very good written and verbal communication skills, self-motivated, self-organizing, possess drive, ability to be hands-on, and a good team player are also key attributes. Preferred qualifications would include hands-on experience with Python, practical experience with AWS/cloud, good knowledge of Macro or Equities business concepts related to front office trading, risk, pricing, and booking. Software development using DevOps methods would be a plus.,