Technology Support Lead

As an experienced Technology Support Lead specializing in IT Production Support with a strong background in Coding standards, your role will involve leading and managing the IT production support team to ensure the stability and performance of all production systems. You will oversee the monitoring, troubleshooting, and resolution of production issues, ensuring minimal downtime and impact on business operations. Your responsibility will also include developing and implementing best practices for incident management, problem resolution, and change management processes. Collaboration with development teams to ensure seamless deployment of new applications and updates will be essential, supporting systems built on various technologies and frameworks. Conducting root cause analysis for critical incidents and implementing preventive measures to avoid recurrence will be part of your routine. Maintaining comprehensive documentation of support processes, system configurations, and incident reports is crucial. Additionally, providing technical guidance and mentorship to team members to foster a culture of continuous improvement will be expected. Staying updated with emerging technologies and industry trends to enhance the efficiency and effectiveness of production support services is also part of the role. Qualifications: - Bachelors degree in computer science, Information Technology, or a related field. - Over all 8-12 years of experience in software development and 5+ years of experience in IT production support, with at least 2 years in a leadership role. - Strong proficiency in programming languages like Java, Java EE, Python, and scripting. - In-depth knowledge of production support processes, including incident management, change management, and root cause analysis. - Experience with monitoring tools and technologies used in production environments. - Excellent problem-solving skills and the ability to work under pressure to resolve critical issues. - Strong communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams. - Familiarity with ITIL or other IT service management frameworks is preferred. Preferred Skills: - Experience with cloud platforms such as AWS. - Knowledge of containerization technologies like Docker and orchestration tools like Kubernetes. - Understanding of database management systems and SQL. - Certifications in IT service management or related areas. In addition to the job specifics, the company offers a competitive salary and benefits package, opportunities for professional growth and development, a collaborative and dynamic work environment, flexible working hours and remote work options, access to cutting-edge technologies and tools, as well as recognition and rewards for outstanding performance.,