Technical Team Lead

Greetings from Live Connections

Hiring for Technical Support Team Leader

Position Summary

supervise day-to-day delivery, performance, and service quality

mentoring, coaching, motivating, and grooming team members

Key Responsibilities

• Manage and lead the team, including

  resource planning, performance management, attrition management, and career planning

• Coach and develop team members

  , bridge knowledge gaps, and address skill or motivation-related issues

• Handle customer and user escalations

  , ensuring ownership until resolution
• Ensure

  process compliance, KM adherence

  , and SLA achievement
• Conduct

  internal and external governance

  as required
• Collaborate with Operations Managers to arrange

  training, tools, and support resources

• Perform

  quality assessments

  of agents and identify trends for performance improvement
• Ensure team members are adequately trained to meet

  individual and team targets

• Keep the team updated on

  process changes, new updates, and target expectations

Required Skill Set

General Knowledge & Skills

• Strong knowledge of

  Microsoft Windows troubleshooting

• Proven experience in

  team handling and people management

• Ability to

  coach, mentor, motivate, and engage teams

• Excellent

  verbal and written communication skills

• Strong

  decision-making and analytical abilities

• Demonstrates

  patience, problem-solving mindset

  , and effective use of knowledge bases and tools

Technical Skills

• Minimum

  5 years of experience

  in

  Service Desk / Technical Support

• Advanced knowledge of

  Windows OS (XP to Windows 10)

• Hands-on experience with:
• OS troubleshooting
• Browsers
• MS Office Suite
• Registry fixes
• Patch upgrades
• Virus troubleshooting
• Security and encryption concepts

Education & Other Requirements

• Any Graduate

• Minimum

  2–3 years of relevant experience

  in Windows-based support
• At least

  1–1.5 years of experience as a Team Leader

• Willingness to work in

  rotational shifts

If you want, I can also:

• Convert this into a

  short recruiter-friendly JD

• Add

  keywords for job portals

• Create a

  Boolean search string

• Customize it for

  L2 / L3 / ITSM environments

• Notice Period -15 or max 30 days

Apply on Varalakshmi.Y@livecjobs.com

7995831110