Job
Description
Position Objective (Briefly state what the main purpose of what this position is responsible for). Within the region and the Energy+ division, the Technical Team will provide technical and product expertise to sales representatives, resellers, and customers during the sales process. They will assist in the Material Requisition process and drawings, ensuring compliance and readiness by coordinating with sourcing departments. Additionally, they will support the commercial sales team through product recommendations and solution generation. The team will address customer needs and concerns with professionalism and expertise, and mentor less experienced associates. The technical solutions team will become the preferred technical go-to for key customers, addressing their needs and concerns with a high level of professionalism. The team will anticipate internal and external business challenges and/or regulatory issues, recommending process, product, or service improvements. The technical solutions team will define solutions, work closely with cross-functional support, ensure team alignment with commercial sales KPIs and strategic plans, engage in customer communication, diagnose process issues, and provide fit-for-purpose technical solutions. Additionally, the team will ensure the use of value propositions and support business development for closing and developing new business that aligns with strategy. Essential Job Functions (Describe the primary tasks, duties and responsibilities associated with the position and actions that are required to perform in the role, be as detailed as possible. Is domestic/global travel required?) Please make sure you indicate the % of time spent on each activity needed for pricing the position. Convey Value to create long term customer relationships Conduct customer or and supplier meetings and calls to discuss support issues, collect missing information, and address concerns. Contributes to customer lunch & learns, white paper development, webinars, and tradeshow involvement. Understand client requirements and collaborate with the Sales team to establish key technical differentiators and use technical value proposition, effectively helping clients to populate the right filter specification. Supporting Sales by joining some meetings with clients and discuss on technical process clarification and some on mechanical clarification, supported by a senior associate. They can meet or call some key suppliers and participate to some technical bid evaluation or clarification (design, scope...) Travel for various reasons in support of sales, including reviewing customer operations/facilities, evaluating customer designs, explaining proposed standard processes and equipment, supporting value proposition discussions, and reviewing projects in detail with multidisciplinary design teams. Technical Expertise, tools and process standard work to support growth objectives Be contacted by clients and discuss on their requirements to provide the right solution specification recommendations and communicate technical information effectively to both technical and non-technical to the clients. Enquiry review and analyses to understand the scope, deliverable, timing Basic knowledge of P&ID to understand the requirement Identify the right technology and product to offer with cost-effective solutions Performs appropriate calculations to develop a process design that will meet customer requirements. Selects equipment that can support the process design in alignment with preferred product positioning. Able to select and use available drawings, using available tools from Engineering Prepare, with some minimum support from a senior function, and send to the sourcing department our process and mechanical Material Requisition (MR) with applicable specification to get the costing Able to challenge a minimum the material selection of the pressure vessel, for the given application Can populate, with guidance from Senior support, alternative optimize mechanical solution (pressure vessel, MOC, design, configuration, connection, closure, rating.) to minimize the cost impact of the project Good knowledge on some customer standard specification Ensure competitive product knowledge within market advantage applications and coordinate with Field Application Specialist in support of in value proposition discussions with the customer. Develops the process description, scope description, technical exceptions, and clarifications to bid documents, and technical drawing package for formal proposal to the customer. Manage project execution following standard process (ie configurator), in coordination with customer, suppliers and internal departments. Basic understanding of welding processes, heat treatment and destructive testing is a plus Can provide, with Eng team, alternative optimize mechanical solution (pressure vessel, MOC, design, configuration, connexion, closure, rating.) to minimize the cost impact of the project System engineering knowledge such as skids/valves/piping/structure specification and cost compilation is a plus Writing detailed scope/design part in the offer Work with the sales to check and review the client contract details with the contract manager, sales and legal With minimum supervision, run and close the technical bid evaluation with our suppliers Standard Work impact Able to follow existing standard work in place, join meetings/calls promptly. And participate or lead actively to them Strictly use the current bidding process (Sizing, Design, Costing Sheet, cash flow, Quotation, associated drawings, value selling, project hand over), as defined, and help sales to drive the accuracy of the opportunities (size, value, type,) Follow standard work processes within the team to ensure team deliverables, KPIs, and metrics consistently meet or exceed service levels through daily management. Assist the hand over process, as per current KPIs and process matrix, to full fill requirement of order entry and project execution start and support the satisfaction of the client. Responsible for the failure mode and effect analyses (OFMEA) for the project with cross function and initiate a demand to run a formal risk assessment, when needed. Ensure closure of the technical bid evaluation with our supplier with minimal supervision of a senior associate Impacts the achievement of customer, operational, project or service objectives; work is guided by functional policy Teamwork & Communication Foster cooperation and collaboration within the team and assist in building organizational and people capabilities with an emphasis on team strength and accountability (Win as a Team). May a part of various discussion on projects with moderate resource requirements, risk, and/or complexity Able to take decisions with limited guidance. Participate to some lessons learnt sessions with various stake holders Minimum Qualifications (List the minimum qualifications and experience this position requires. Only list those areas that are essential to this position. Be as specific as possible, i.e. bachelors degree in chemical engineering, 5 7 years relevant work experience). Bachelors degree in chemical, Process or Mechanical Engineering Up to 5 to 7 years of experience working on projects in the Energy Transition, Chemical, Refinery, and/or Oil & Gas industries is a plus Demonstrated ability to work across an organization, collaborate, and influence others both directly and indirectly. Ability to collaborate with stakeholders across the organization and externally A results-oriented teammate with strong communication skills and a personal dynamic that fosters an atmosphere of collegiality and consultative management towards common goals. Willingness to challenge the status quo and think creatively to support continuous improvement. Position Competencies (include behavioral characteristics and leadership capabilities) Customer-Centric Mindset: Focus on customer satisfaction and long-term relationship development. Actively listen to customers' needs, concerns, and feedback, and respond thoughtfully. Verbal Communication: Clearly and concisely communicate with clients, internal teams, and stakeholders. Work well with cross-functional teams like sales, marketing, product, strategies, and support to ensure team and customer needs are met. Effectively deal with customers at various levels of the organization. Cultural Awareness. Experience reading and interpreting technical specifications, and familiarity with technical drawing. Experience with filtration in the Energy/Fuels & Chemical market Prior sales experience is an advantage. Conflict Management & Problem-Solving Skills. Other Requirements (include culture, fit and values) A passion for continuous improvement and a growth mindset. Models’ integrity, transparency, and self-awareness. Interested candidates can revert with their updated resume on below mentioned id or else can contact me on -8850029601 pdhotre@allegisglobalsolutions.com
