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5.0 - 8.0 years
8 - 13 Lacs
Gurugram
Work from Office
Skill required: Next Generation Customer Operations - Customer Service Technology Designation: Business Advisory Senior Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years Language - Ability: Portuguese - Proficient About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.Platform and software contact centers use to provide customer support. The quality and capabilities of the technology have a significant impact on both customer and agent experience, as well as contact center performance.a transformation from a necessary function for resolving customer problems into a value- generating service that is a strategic differentiator in the market.You will be aligned with our Business Process Delivery. As the Support Center Query Controller responds to client and supplier requests (Tier 1) and operates in the functional aspect of a client Accounts Payable system and T&E system as well as the Accenture ticket tracking system. You should be proficient in the foreign language and use translation tools to meet the clients needs. You should also have at least a B1/B2 certification from a recognized institution. The Foreign language team aids in translating process documents, reports and presentations from Foreign Language to English and vice versa, as required. The Support Center Agent acts on behalf of the client as main contact for supplier queries and answers questions regarding invoice payment status, remittance, T&E reports and reimbursements, researches and resolves non-complex problems/issues and escalates complex problems/issues. The Support Center Agent provides support for BSS Support Center customers and uses prescribed tools and processes for issue resolution. What are we looking for Handle, research, and resolve phone and email inquiries for BSS Support Center customers regarding non-complex payment and T&E reimbursement issuesEscalate issues as needed to other Accenture teams or customer contactsDevelop strong working relationships to work effectively with these teams to achieve timely resolutionIdentify urgent and sensitive issues and inform and involve supervisor where requiredDocument and update customer contacts and customer issues in the Ticket Tracking SystemComplete any follow-up work related to customer issue resolution.Answer questions, provide advice, and offer service to customers in a professional and courteous manner.Adhere to current understanding of policies and procedures, new products, services and processes of the client and the call center.Maintain acceptable attendance, punctuality, and respond to policy and procedures for communicating any schedule changes and preferences.Meet productivity and quality performance expectations as established by BSS Support Center managementFocus on achieving defined KPIs and SLAsConduct self-evaluations using quality-coaching tools to assess personal skill development and review results with Supervisors. Roles and Responsibilities: In this role you are required to do analysis and solving of increasingly complex problems Your day to day interactions are with peers within Accenture You are likely to have some interaction with clients and/or Accenture management You will be given minimal instruction on daily work/tasks and a moderate level of instruction on new assignments Decisions that are made by you impact your own work and may impact the work of others In this role you would be an individual contributor and/or oversee a small work effort and/or team Please note that this role may require you to work in rotational shifts Qualification Any Graduation
Posted 5 days ago
3.0 - 5.0 years
7 - 11 Lacs
Gurugram
Work from Office
Skill required: Next Generation Customer Operations - Customer Service Technology Designation: Business Advisory Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years Language - Ability: Portuguese - Proficient About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.Platform and software contact centers use to provide customer support. The quality and capabilities of the technology have a significant impact on both customer and agent experience, as well as contact center performance.a transformation from a necessary function for resolving customer problems into a value- generating service that is a strategic differentiator in the market.You will be aligned with our Business Process Delivery. As the Support Center Query Controller responds to client and supplier requests (Tier 1) and operates in the functional aspect of a client Accounts Payable system and T&E system as well as the Accenture ticket tracking system. You should be proficient in the foreign language and use translation tools to meet the clients needs. You should also have at least a B1/B2 certification from a recognized institution. The Foreign language team aids in translating process documents, reports and presentations from Foreign Language to English and vice versa, as required. The Support Center Agent acts on behalf of the client as main contact for supplier queries and answers questions regarding invoice payment status, remittance, T&E reports and reimbursements, researches and resolves non-complex problems/issues and escalates. The Support Center Agent provides support for BSS Support Center customers and uses prescribed tools and processes for issue resolution. What are we looking for Handle, research, and resolve phone and email inquiries for BSS Support Center customers regarding non-complex payment and T&E reimbursement issuesEscalate issues as needed to other Accenture teams or customer contactsDevelop strong working relationships to work effectively with these teams to achieve timely resolutionIdentify urgent and sensitive issues and inform and involve supervisor where requiredDocument and update customer contacts and customer issues in the Ticket Tracking SystemComplete any follow-up work related to customer issue resolution.Answer questions, provide advice, and offer service to customers in a professional and courteous manner.Adhere to current understanding of policies and procedures, new products, services and processes of the client and the call center.Maintain acceptable attendance, punctuality, and respond to policy and procedures for communicating any schedule changes and preferences.Meet productivity and quality performance expectations as established by BSS Support Center managementFocus on achieving defined KPIs and SLAsConduct self-evaluations using quality-coaching tools to assess personal skill development and review results with Supervisors. Roles and Responsibilities: In this role you are required to do analysis and solving of lower-complexity problems Your day to day interaction is with peers within Accenture before updating supervisors In this role you may have limited exposure with clients and/or Accenture management You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments The decisions you make impact your own work and may impact the work of others You will be an individual contributor as a part of a team, with a focused scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation
Posted 5 days ago
0.0 - 1.0 years
4 - 6 Lacs
Noida, Pune, Gurugram
Work from Office
This Job Opening is Only For Freshers Role & responsibilities : Reviewing new customer accounts and verifying their identities Assessing risks and compliance issues associated with customers or products Studying market trends and evaluating customer behavior Assisting efforts aimed at preventing money laundering, terrorist financing and other illicit financial activities Compiling accurate and up-to-date data on customers for compliance reasons Leveraging insights from customer behavioral research to improve customer experience Liaising with management to ensure compliance with internal policies and external regulations Preparing suspicious activity reports (SARs) Reporting accounts with high risk or missing documentation to relevant officers Performing complex data analysis to aid decision making Preferred candidate profile : B2 Level certification Graduate & Post Grdauates Freshers (2021-2024 Pass outs) Excellent reporting and observational skills Strong written and oral communication skills Ability to multi-task and coordinate multiple projects Well-developed IT skills Interpersonal skills Data analysis Management Excellent research skills and familiarity with online/offline research tools Perks and benefits : High incentives International Travel opportunity Single side cab facility shuttle service lunch coupons
Posted 1 week ago
5.0 - 10.0 years
7 - 17 Lacs
Pune, Bengaluru, Mumbai (All Areas)
Work from Office
Position Objective (Briefly state what the main purpose of what this position is responsible for). Within the region and the Energy+ division, the Technical Team will provide technical and product expertise to sales representatives, resellers, and customers during the sales process. They will assist in the Material Requisition process and drawings, ensuring compliance and readiness by coordinating with sourcing departments. Additionally, they will support the commercial sales team through product recommendations and solution generation. The team will address customer needs and concerns with professionalism and expertise, and mentor less experienced associates. The technical solutions team will become the preferred technical go-to for key customers, addressing their needs and concerns with a high level of professionalism. The team will anticipate internal and external business challenges and/or regulatory issues, recommending process, product, or service improvements. The technical solutions team will define solutions, work closely with cross-functional support, ensure team alignment with commercial sales KPIs and strategic plans, engage in customer communication, diagnose process issues, and provide fit-for-purpose technical solutions. Additionally, the team will ensure the use of value propositions and support business development for closing and developing new business that aligns with strategy. Essential Job Functions (Describe the primary tasks, duties and responsibilities associated with the position and actions that are required to perform in the role, be as detailed as possible. Is domestic/global travel required?) Please make sure you indicate the % of time spent on each activity needed for pricing the position. Convey Value to create long term customer relationships Conduct customer or and supplier meetings and calls to discuss support issues, collect missing information, and address concerns. Contributes to customer lunch & learns, white paper development, webinars, and tradeshow involvement. Understand client requirements and collaborate with the Sales team to establish key technical differentiators and use technical value proposition, effectively helping clients to populate the right filter specification. Supporting Sales by joining some meetings with clients and discuss on technical process clarification and some on mechanical clarification, supported by a senior associate. They can meet or call some key suppliers and participate to some technical bid evaluation or clarification (design, scope...) Travel for various reasons in support of sales, including reviewing customer operations/facilities, evaluating customer designs, explaining proposed standard processes and equipment, supporting value proposition discussions, and reviewing projects in detail with multidisciplinary design teams. Technical Expertise, tools and process standard work to support growth objectives Be contacted by clients and discuss on their requirements to provide the right solution specification recommendations and communicate technical information effectively to both technical and non-technical to the clients. Enquiry review and analyses to understand the scope, deliverable, timing Basic knowledge of P&ID to understand the requirement Identify the right technology and product to offer with cost-effective solutions Performs appropriate calculations to develop a process design that will meet customer requirements. Selects equipment that can support the process design in alignment with preferred product positioning. Able to select and use available drawings, using available tools from Engineering Prepare, with some minimum support from a senior function, and send to the sourcing department our process and mechanical Material Requisition (MR) with applicable specification to get the costing Able to challenge a minimum the material selection of the pressure vessel, for the given application Can populate, with guidance from Senior support, alternative optimize mechanical solution (pressure vessel, MOC, design, configuration, connection, closure, rating.) to minimize the cost impact of the project Good knowledge on some customer standard specification Ensure competitive product knowledge within market advantage applications and coordinate with Field Application Specialist in support of in value proposition discussions with the customer. Develops the process description, scope description, technical exceptions, and clarifications to bid documents, and technical drawing package for formal proposal to the customer. Manage project execution following standard process (ie configurator), in coordination with customer, suppliers and internal departments. Basic understanding of welding processes, heat treatment and destructive testing is a plus Can provide, with Eng team, alternative optimize mechanical solution (pressure vessel, MOC, design, configuration, connexion, closure, rating.) to minimize the cost impact of the project System engineering knowledge such as skids/valves/piping/structure specification and cost compilation is a plus Writing detailed scope/design part in the offer Work with the sales to check and review the client contract details with the contract manager, sales and legal With minimum supervision, run and close the technical bid evaluation with our suppliers Standard Work impact Able to follow existing standard work in place, join meetings/calls promptly. And participate or lead actively to them Strictly use the current bidding process (Sizing, Design, Costing Sheet, cash flow, Quotation, associated drawings, value selling, project hand over), as defined, and help sales to drive the accuracy of the opportunities (size, value, type,) Follow standard work processes within the team to ensure team deliverables, KPIs, and metrics consistently meet or exceed service levels through daily management. Assist the hand over process, as per current KPIs and process matrix, to full fill requirement of order entry and project execution start and support the satisfaction of the client. Responsible for the failure mode and effect analyses (OFMEA) for the project with cross function and initiate a demand to run a formal risk assessment, when needed. Ensure closure of the technical bid evaluation with our supplier with minimal supervision of a senior associate Impacts the achievement of customer, operational, project or service objectives; work is guided by functional policy Teamwork & Communication Foster cooperation and collaboration within the team and assist in building organizational and people capabilities with an emphasis on team strength and accountability (Win as a Team). May a part of various discussion on projects with moderate resource requirements, risk, and/or complexity Able to take decisions with limited guidance. Participate to some lessons learnt sessions with various stake holders Minimum Qualifications (List the minimum qualifications and experience this position requires. Only list those areas that are essential to this position. Be as specific as possible, i.e. bachelors degree in chemical engineering, 5 7 years relevant work experience). Bachelors degree in chemical, Process or Mechanical Engineering Up to 5 to 7 years of experience working on projects in the Energy Transition, Chemical, Refinery, and/or Oil & Gas industries is a plus Demonstrated ability to work across an organization, collaborate, and influence others both directly and indirectly. Ability to collaborate with stakeholders across the organization and externally A results-oriented teammate with strong communication skills and a personal dynamic that fosters an atmosphere of collegiality and consultative management towards common goals. Willingness to challenge the status quo and think creatively to support continuous improvement. Position Competencies (include behavioral characteristics and leadership capabilities) Customer-Centric Mindset: Focus on customer satisfaction and long-term relationship development. Actively listen to customers' needs, concerns, and feedback, and respond thoughtfully. Verbal Communication: Clearly and concisely communicate with clients, internal teams, and stakeholders. Work well with cross-functional teams like sales, marketing, product, strategies, and support to ensure team and customer needs are met. Effectively deal with customers at various levels of the organization. Cultural Awareness. Experience reading and interpreting technical specifications, and familiarity with technical drawing. Experience with filtration in the Energy/Fuels & Chemical market Prior sales experience is an advantage. Conflict Management & Problem-Solving Skills. Other Requirements (include culture, fit and values) A passion for continuous improvement and a growth mindset. Models’ integrity, transparency, and self-awareness. Interested candidates can revert with their updated resume on below mentioned id or else can contact me on -8850029601 pdhotre@allegisglobalsolutions.com
Posted 2 weeks ago
0.0 - 2.0 years
2 - 4 Lacs
Gurugram
Work from Office
This is a full-time on-site role located in Gurugram for a Patient Relation - Portuguese or Tamil Language Expert . The PR will be responsible for to provide information to patients relating to Doctor Profile, Consultation procedure, Medical Treatment Procedure, Treatment Plans, etc. They need to be Quick & Proactive in counselling patients & assisting them regarding any concerns relating to treatment plan. Role & responsibilities 1. To provide information to patients relating to Doctor Profile, Consultation procedure, Medical 2. Treatment Procedure, Treatment Plans, etc. 3. To be Quick & Proactive in counselling patients & assisting them regarding any concerns relating to treatment plan. 4. To ensure that the patients Consultation, Medical Treatment plan, Documentation, Visa, Arrival, and Stay is arranged and coordinated on time. 5. To maintain cordial relations with Hospital & various Departments for smooth patient care. 6. To ensure patients are satisfied with our services and value our support. Preferred candidate profile Fluency in English and Tamil / Portuguese Knowledge of Hospital Operations & understanding of Medical Terminology Excellent Communication skills- spoken & written Good listening & perceiving skills Quick & assertive in responding to any situation relating to patient treatment Must be a Team Player Must have the ability to make sales Preferred/Desired Skills: Previous experience in healthcare sector or similar profile would be a bonus. Education background in Healthcare/Hospital Administration would be considered Freshers can also apply Any graduate / Postgraduate in Foreign Language
Posted 3 weeks ago
2.0 - 6.0 years
2 - 7 Lacs
Bengaluru
Hybrid
Department Description : Oracles Deal Management Organization creates and reviews contract documents for sales organizations, partners, and end customers. We support the Oracle sales organization to win compliant business while mitigating commercial risk for Oracle, by enforcing internal controls and adhering to corporate business practice and policies.**We are part of the Global Finance Operations Team, which is responsible for the revenue quote-to-commission process flow across all lines of business (License, Systems, Cloud, Support, Professional Services) within Oracle. Brief Posting Description: Draft and Review Contracts & Agreements in accordance with Oracle Policies, Procedures & Business Practices . Monitors contract and business terms to mitigate Oracle*s risk. Detailed Description: As a member of Deal Management, you will assist customers, both internal and external, with Line Of Business contract interpretation and administration of line of Business documents. Draft standard and non-standard contracts. Act as a liaison between various internal teams like consultants, Credit, License, Tax, Business Practices, Revenue accounting, and customers to resolve contractual and consulting business issues. Validate all aspects of contract packages for accuracy and compliance with Oracles Business Practices and Consulting Business Approvals/Process while maintaining customer satisfaction and responsiveness. Submit contract order packages to Revenue accounting for order processing and project funding. Anticipate problems and initiate actions to ensure customer orders are processed efficiently. Prepare contract status reports. Job Requirements: Duties and tasks are standard with some variation. Completes own role largely independently within defined policies and procedures. Excellent written, verbal, interpersonal, coordination, analytical & communication skills. Organized and detail oriented. Experience in drafting standard contractual documents will be an advantage. Ability to work effectively under time critical deadlines & high pressure environment. Proficient in Email, MS Word and Excel. 2 year experience in contracts, purchasing, or equivalent. Graduation is a must, Post Graduation / Degree in Law would be preferred. Additional Details: The Deal Specialist uses Oracle’s standard document templates and a playbook of contract options to *_draft_* a contract in accordance with the sales/customer requests/he also validates that all appropriate Oracle business approvals are secured, and may advise sales on what approvals are necessary for a given non-standard transaction. The Deal Specialist also liaises with Finance, Legal, and other groups across Oracle, per defined engagement guidelines, to ensure policy compliance and mitigate corporate risk. Individuals may cover multiple geographies or lines of business, but are generally focused in a particular product or service area, or set of countries. The work is fast-paced and seasonal in nature, corresponding with Oracle’s quarterly and annual fiscal cycles.
Posted 3 weeks ago
2 - 6 years
5 - 10 Lacs
Bengaluru
Hybrid
Job Title: Bank Associate Administrator Job Purpose and Impact The Bank Associate Administrator II in Identity & Access Management job helps implement and operate identity and access management systems within the organization. Under close supervision, this job assists with maintaining secure access to resources, minimizing risk exposure, and maintaining compliance with security standards Key Accountabilities DIRECTORIES & AUTHENTICATION: Implements and maintains identity governance processes and controls to ensure oversight and accountability for user access. DIGITAL IDENTITY LIFECYCLE: Helps implement and coordinate the entire digital identity lifecycle to support efficient provisioning, maintenance, and archiving of user identities for the banking systems. ACCESS CERTIFICATIONS & RE-AUTHORIZATIONS: Supports the research and implementation of access certification processes to ensure compliance and security of user access rights. PRIVILEGED ACCESS MANAGEMENT: Provides analytic support for administering privileged accounts and access to sensitive banking information. Serves as the key liaison for bank access activities. QUALITY ASSURANCE TESTING & CONTINUOUS IMPROVEMENTS: Conducts standard quality assurance testing on identity and access management systems and processes, contributing to improving security and efficiency. Handle complex clerical, administrative, technical or customer support issues under minimal supervision, while escalating only the most complex issues to appropriate staff Qualifications Typically reflects 2 years or more of relevant experience. Good experience in Banking domain - Especially in payment and access related approvals / experience in granting access. Must have experience in Spanish or Portuguese language.
Posted 1 month ago
- 2 years
1 - 3 Lacs
Bengaluru
Remote
We are thrilled to share an amazing opportunity to join our team at Han Digital Solution Pvt Ltd as a Language Specialist for Portuguese, Spanish, Italian and French . If you're passionate about AI, machine learning, and data annotation, we want to hear from you! Job Title : Language Specialists - (Portuguese, Spanish, Italian and French) Department : Data Projects / AI & ML Operations Location : Remote Employment Type : Full-Time Freelance (Project-Based) Working Hours : 8:30 AM to 6:30 PM IST, Monday to Friday (Alternative Saturday's) Spanish, Portuguese, Italian and French language expert: Data Annotation We are seeking a highly motivated and detail-oriented Spanish, Portuguese, Italian and French language Data Annotator to join our dynamic team. The ideal candidate will play a crucial role in enhancing our data quality through meticulous annotation and classification tasks. This position is perfect for individuals who are passionate about language and technology and are eager to contribute to innovative projects. This role is required to handle annotations for AI training, measuring, and improving Artificial Intelligence (AI) and Large Language Models (LLMs), enabling our client to achieve enhanced accuracy, efficiency, and effectiveness in their AI-driven applications, ultimately delivering superior user experiences and driving innovation in their industry. Key Responsibilities Annotate, classify, and label data accurately according to project guidelines. Collaborate with team members to resolve ambiguities and ensure consistency in annotations. Annotation job process will be repetitive usually and will require the annotator to make judgment-based decisions as per standard operating procedure (SOP) and general guideline documents as provided by the client Utilize data annotation tools and software effectively (training provided). Adapt to various tasks related to human-machine interaction, including speech and text recognition. Maintain high-quality standards while managing repetitive tasks. Language Proficiency Candidate must demonstrate language proficiency in Spanish, Portuguese, Italian and French language in verbal, writing, reading and comprehension. Fluency in Language : Near native (for SME/QC roles) or non-native (for agent/staff roles) proficiency. Equivalent to CEFR level C1 for SME/QC and B2 for agent/staff roles Good English Skills : Ability to understand and communicate effectively in English, as training materials and project documentation are often in English. Skills and Attributes Attention to Detail : Exceptional focus on accuracy and quality in data handling. Team Player : Strong interpersonal skills and the ability to work collaboratively within a team environment. Adaptability : Willingness to learn and adapt to new tools, technologies, and project requirements. Efficient : Ability to efficiently complete the assigned tasks or workload within defined SLA Mail : muthu.r@handigital.com
Posted 1 month ago
2 - 7 years
6 - 10 Lacs
Noida
Hybrid
Proficiency in Spanish, Portuguese and English: Assist Adobes reseller/retailers in Americas/Europe and help them to effectively resolve issues via Phone, Emails, and Chats Assist Adobes strategy in Americas/Europe Interact with regional sales team in Americas/Europe Providing end-to-end Adobe Partner support Answer how-to questions and help Partners/Resellers navigate a variety of tools Diagnose Reseller issues and engage with our product and engineering teams using established processes Communicate thoughtful, customized solutions that help Partners move forward and grow their business Show composure, resilience, and flexibility as Reseller needs evolve and case volume changes You work with: Sales team and Sales Operations professionals in Americas and Europe Various business teams within Adobe Adobes retailers/resellers from across Americas Global Sales operations center Learning: Core business operations and Go strategy Understand processes, systems, policies & business Interaction with market and customers directly Cross-cultural collaboration Skills Development: Practice language daily. Written and oral. Problem solving Team Player Business Comprehension skills Expectations Are self-motivated and eager to learn Adapt quickly to changing priorities and Adobe Partner needs Have a clear, professional, and informative communication style Thrive in a dynamic and collaborative environment and are comfortable with ambiguity Ability to work with people from across countries Ability to learn MS excel and translation Career Path Customer Support Management Operations Management Program Management Business Analysis System Analysis Please share your video profile for a minimum of two minutes.
Posted 1 month ago
2 - 7 years
5 - 9 Lacs
Bengaluru
Work from Office
Must have very good protuguese communication skill as client communication required for this job.Must Have Portuguese Proficiency with Reading,writing&Speaking.Candidate has to be Native Arabic Speaker.Service-oriented mindset equipped to manage.
Posted 2 months ago
3 - 5 years
1 - 6 Lacs
Bengaluru
Work from Office
Lookinf gor candidates who is proficient in Procure to pay and has b1/b2 in Portuguese language
Posted 2 months ago
3 - 5 years
5 - 7 Lacs
Gurgaon
Work from Office
Skill required: Order to Cash - Collections Processing Designation: Order to Cash Operations Analyst Qualifications: BCom/Any Graduation Years of Experience: 3 to 5 years Language - Ability: Portuguese - Advanced What would you do? You will be aligned with our Finance Operations vertical and will be helping us in determining financial outcomes by collecting operational data/reports, whilst conducting analysis and reconciling transactions.Optimizing working capital, providing real-time visibility and end-to-end management of revenue and cash flow, and streamlining billing processes. This team over looks the entire processes that starts from customers inquiry, sales order to delivery and invoicing. The Cash Application Processing team focuses on solving queries related to cash applications and coordination with the customers. The role requires a good understanding of cash applications, the process of applying unapplied cash, reconciliation of suspense account in cash application, and process them from payment receipt to finalization.The Collections Operations team focuses on managing collections and disputes such as debt collection, reporting on aged debt, bad debt provisioning, trade promotions, and outperform cash reconciliations. The team is responsible for follow up for missing remittances, prepare refund package with accuracy and supply to clients, record all collections activities in a consistent manner as per client process (tool), delivery of process requirements to achieve key performance targets, and ensure compliance to internal controls, standards, and regulations. What are we looking for? Adaptable and flexible Ability to perform under pressure Ability to establish strong client relationship Agility for quick learning Ability to work well in a team Roles and Responsibilities: In this role you are required to do analysis and solving of lower-complexity problems Your day to day interaction is with peers within Accenture before updating supervisors In this role you may have limited exposure with clients and/or Accenture management You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments The decisions you make impact your own work and may impact the work of others You will be an individual contributor as a part of a team, with a focused scope of work Please note that this role may require you to work in rotational shifts Qualifications BCom,Any Graduation
Posted 2 months ago
2 - 5 years
4 - 7 Lacs
Bengaluru
Work from Office
Job Title - Finance Deal Pricing in Service Industry (Preferably IT Industry) Location:Bengaluru Must have skills: Finance Deal Pricing in Service industry (Preferably IT Industry) or Core Finance /FP&A experience. Good to have skills:Core Finance/ FP&A, Excellent communication skills, MS Excel skills. Job Summary :The Avanade Deal Shaping & Pricing Team provides professional financial and commercial leadership and resources focused on the development and approval of large, complex deals, ensuring accuracy in financial evaluation and compliance with external regulatory and internal requirements. The purpose of the role is to lead pricing, commercial structuring and provide comprehensive complex financial support for Managed Services and Consulting deals in Europe and Growth Market Roles & Responsibilities: As a member of the Avanade Deal Shaping & Pricing team, you will use your proven advanced analytical & finance skills by providing independent discernment and strong expertise to the global team responsible for the financial aspects of crafting and pricing client engagements and other corporate transactions. You will execute complex tasks and provide coordination for processes as well as acting as a SME in the bid process. Why Join ADSP? Work in fast paced sales environment with a global commercial team. Gain an insight into Avanade sales organisation. Play a key role in supporting Avanade growth. Receive comprehensive commercial, pricing and financial modelling training. Learn new pricing tools and deal processes. Act as a business advisor to Avanade leadership in the crafting of transactions for Avanade's largest engagements, including complex multi-Market Unit consulting and managed services engagements Own and prepare detailed financial models using Phoenix Tool for deals >$4m. Have a detailed understanding of deal pricing, key commercial terms and risks, key accounting. Prepare detailed CTA and key bullets. Contribute to the drafting Deal Review Memo. Create finance slides for Commercial Reviews. Understand and apply policy and accounting issues. Ensure all solution inputs are received in correct format. Prepare detailed financial analysis and interpreting key changes. Provide pricing input to RFP responses and contract documents. Attend all deal and solution calls. Contribute to the drafting D-ATM. Prepare Sale Booking and CFM handover material. Take notes on all calls attended. Produce deliverables and reports under direction and review of more senior team members. Professional & Technical Skills: - Able to support in a project management capacity on developing pricing initiatives. Experience in participating in Deal Pricing Reviews Able to provide innovative thinking Able to work in a team with executive level members to drive out deliverables Able to prepare business case presentations with clear objectives, scope, and work plan Able to produce or support creation of high-quality deliverables Experience in working in technology companies and/or consulting companies Can work independently, used to resolving issues on his/her own Excellent organization and prioritization skills in a pressured commercial environment Fluency in English, Spanish and Portuguese Strong analytical skills Interact with all members of the Avanade Deal Shaping and Pricing teams Experience dealing with executives regarding financial reporting and accounting matters Strong communication skills to discuss "issue" areas with appropriate parties Excellent working knowledge of Excel and good knowledge of MS Windows based software packages:Word, Outlook, Teams and SharePoint. Working knowledge of SAP Financials preferred but not required. Working knowledge of CRM preferred but not required Additional Information: - This position is based at our Bengaluru office.
Posted 2 months ago
1 - 5 years
6 - 10 Lacs
Bengaluru
Work from Office
Hiring for Portuguese Language Expert Should be ok with Work from Office / Day Shifts Experience 1+Year Should be B1 or B2 Certification Salary Upto 10 LPA Location - Bangalore PF Deduction should be there in Last 2 Organizations
Posted 2 months ago
5 - 10 years
4 - 9 Lacs
Bengaluru
Hybrid
Job Title: Deal Specialist - Deal Management, Global SSC Location: Bangalore Shift Timing: Night Shift Job Description: The Deal Specialist creates, validates and processes contract documentation using Oracle's standard document templates, a set of contract options and in accordance with Oracle's policies and business approvals, in response to requests received from Sales. The Deal Specialist follows defined engagement guidelines to liaise with other Deal Management teams, Finance, Legal, and other groups across Oracle to ensure policy compliance and mitigate corporate risk. The Contracts Administrator job is comprised of either a Deal Specialist or a Deal Manager role. Both work in a multi-cultural environment and cover multiple countries and/or lines of business. The work is fast-paced and seasonal in nature, corresponding with Oracles quarterly and annual fiscal cycles.
Posted 2 months ago
2 - 6 years
6 - 11 Lacs
Chennai
Work from Office
Hi, Greetings from Summa Linguae Technologies Pvt Ltd. We have job opportunities for Portuguese Language Experts with one of our clients in Chennai. Please find below details: Role: Portuguese Language Expert Language proficiency: B2 or above Language Proficiency: Portuguese (B1/B2) with Portuguese speaking Duration: 1 year (On Summa Linguae Technologies Payroll) Location: Chennai (work from office) Experience: 2+ years Scope of work : Provide metrics and reporting to support the finance function. Coordinate and support financial analytics and reporting functions. Job description: Duties Required skills: Bachelors degree or equivalent in relevant experience Must have completed at least B2 level certification in Portuguese Proficiency in basic computer, such as Microsoft Office Good grammar and communication skills If interested, please share you updated resume to roopa.bhimakkanavar@summalinguae.com
Posted 2 months ago
3 - 5 years
3 - 7 Lacs
Bengaluru
Work from Office
Skill required: Procure to Pay - Payment Processing Operations Designation: Procure to Pay Operations Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years Language - Ability: Portuguese - Proficient What would you do? You will be aligned with our Finance Operations vertical and will be helping us in determining financial outcomes by collecting operational data/reports, whilst conducting analysis and reconciling transactions.boosting vendor compliance, cutting savings erosion, improving discount capture using preferred suppliers, and in confirming pricing and terms prior to payment. Responsible for accounting of goods and services, through requisitioning, purchasing and receiving. Also look after order sequence of procurement and financial process end to end. The Accounts Payable Processing team focuses on designing, implementing, managing and supporting accounts payable activities by applying the relevant processes, policies and applications. The team is responsible for timely and accurate billing and processing of invoices, managing purchase and non-purchase orders and two-way and three-way matching of invoices.The Payment Processing Operations team is responsible for making payments using checks, wire, swift, direct debits, etc. as part of the invoice processing cycle. The team also executes manual payments and automated payment runs, run potential duplicate payments reports and take appropriate action, and execute payment-related controls. The role requires a good understanding of vendor payments, Travel and Expense (T&E) payments, and taxation. What are we looking for? Agility for quick learning Roles and Responsibilities: In this role you are required to do analysis and solving of lower-complexity problems Your day to day interaction is with peers within Accenture before updating supervisors In this role you may have limited exposure with clients and/or Accenture management You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments The decisions you make impact your own work and may impact the work of others You will be an individual contributor as a part of a team, with a focused scope of work Please note that this role may require you to work in rotational shifts Qualifications Any Graduation
Posted 2 months ago
4 - 6 years
6 - 9 Lacs
Bengaluru
Work from Office
Job Title - Finance Deal Pricing in Service Industry (Preferably IT Industry) CTS Specialist + Entity Corporate Functions DSP Management Level: 09 CTS Specialist Location:Bengaluru Must have skills: Finance Deal Pricing in Service industry (Preferably IT Industry) or Core Finance /FP&A experience. Good to have skills:Core Finance/ FP&A, Excellent communication skills, MS Excel skills. Job Summary :The Avanade Deal Shaping & Pricing Team provides professional financial and commercial leadership and resources focused on the development and approval of large, complex deals, ensuring accuracy in financial evaluation and compliance with external regulatory and internal requirements. The purpose of the role is to lead pricing, commercial structuring and provide comprehensive complex financial support for Managed Services and Consulting deals in Europe and Growth Market Roles & Responsibilities: As a member of the Avanade Deal Shaping & Pricing team, you will use your proven advanced analytical & finance skills by providing independent discernment and strong expertise to the global team responsible for the financial aspects of crafting and pricing client engagements and other corporate transactions. You will execute complex tasks and provide coordination for processes as well as acting as a SME in the bid process. Why Join ADSP? Work in fast paced sales environment with a global commercial team. Gain an insight into Avanade sales organisation. Play a key role in supporting Avanade growth. Receive comprehensive commercial, pricing and financial modelling training. Learn new pricing tools and deal processes. Act as a business advisor to Avanade leadership in the crafting of transactions for Avanade's largest engagements, including complex multi-Market Unit consulting and managed services engagements Support financial aspects for crafting, structuring and closing transactions and ensuring compelling business cases for both Avanade and its clients Preparing and interpreting detailed financial models using bespoke tool set Develop creative and innovative executable deals including leading commercial arrangements, often across multiple concurrent deal opportunities Preparing detailed pricing responses for client submissions and contributing content for client deliverables. Evaluate financial investment performance and underlying costs of an offering through the creation of valuation models, pricing models and preparation of market and competitive assessments Drive globally consistent financial deliverables, ensuring accuracy and compliance with internal policies, GAAP and commercial standards Documenting alignment with guidance, policies on impacts of modelling key financial elements or contractual terms, including COLA, FX, Contingency, Payment Terms Support proposal/project teams through management and ownership of financial landscape of deal review and enabling the transition to delivery Independently performing advanced calculations, analysis, and/or projections Translate detailed financial concepts into usable insights and reports for the business Verify accuracy of outputs from critical financial systems and leading troubleshooting and correction activities as needed Lead workstreams and processes as a part of a larger project/initiative and verify/check the work of junior colleagues Produce deliverables and reports under direction and review of more senior team members. Professional & Technical Skills: - Able to lead or support in a project management capacity on developing pricing initiatives. Experience in Deal Pricing Reviews Able to provide innovative thinking Able to work in a team with executive level members to drive out deliverables Able to prepare business case presentations with clear objectives, scope, and work plan Able to produce or support creation of high-quality deliverables Experience in working in technology companies and/or consulting companies Can work independently, used to resolving issues on his/her own Excellent organization and prioritization skills in a pressured commercial environment Fluency in English, Spanish and Portuguese Strong analytical skills Interact with all members of the Avanade Deal Shaping and Pricing teams Experience dealing with executives regarding financial reporting and accounting matters Strong communication skills to discuss "issue" areas with appropriate parties Excellent working knowledge of Excel and good knowledge of MS Windows based software packages:Word, Outlook, Teams and SharePoint. Working knowledge of SAP Financials preferred but not required. Working knowledge of CRM preferred but not required Additional Information: - This position is based at our Bengaluru office. Qualifications Experience: Minimum 4 year(s) of experience is required. Educational Qualification: CA /CWA / MBA (Accurate educational details should capture)
Posted 2 months ago
0 - 2 years
1 - 4 Lacs
Vadodara
Remote
Portuguese Recruitment of new panelists with leads coming via various sources i.e. online, referrals etc. Onboarding (Training) new Panelists Responsible for replacement of Panelists when there are dropouts from the panel Closely track and monitor the participation of the Panelist for the first month and communicate with them if there are any concerns Connect with Panelists and understand their concerns when the engagement levels are low and resolve issues for the first month on the panel Communicate importance of engagement and the need for active participation Get feedback from Panelists and communicate the same to Project Manager, in order to communicate to senior team there by enabling appropriate decisions to be taken to ensure smooth panel functioning in particular with relation to recruitment and onboarding Communicate and be in touch with the Recruitment Project Manager daily Regular connections to understand Panelists issues and queries for the first month and to resolve them at the earliest Use GPM (Global Panel Management) tool during all engagement activities, to be able to track and monitor discussions and updates Checking first month scans and addressing quality concerns Training panelist on rewards program Face to Face In field recruitment when required Hand over panelist to permanent PME after payment of first rewards Monitoring of demographic profile of panel to ensure correct demographics targeted for recruitment Must be bilingual in Portugueses and English (Written and verbal) Portugueses Certification above B1 is must. Basic Qualifications: Experience with CATi / Helpdesk Team and Fieldwork Computer literate - proficient with Microsoft office (Word, Excel, PPT, etc), Good management of digital platforms / HTML and open to learning new programs (GPM) Good interpersonal Skills Self-motivated and can self-manage Ability to speak a vernacular language is a plus
Posted 2 months ago
0 - 4 years
5 - 7 Lacs
Hyderabad
Work from Office
Amazon.com would love to speak to you !!! Job description The Last Mile Analytics & Quality Team is looking for Transportation Quality Specialist who will act as first level support for Last Mile team with multiple transportation services along with other operational issues and activities related to transportation process and optimization. Your solutions will impact our customers directly! This job requires you to constantly hit the ground running and your ability to learn quickly and work on disparate and overlapping tasks will define your success. High Impact production issues often require coordination among multiple groups, so you get to experience a breadth of impact with various teams. The ideal candidate must be detail oriented, have superior verbal and written communication skills, strong organizational skills, able to juggle multiple tasks at once, able to work independently and can maintain professionalism under pressure. Must be able to identify problems before they happen and implement solutions that detect and prevent outages. You must be able to make sound judgments, work to improve the customer experience, and get the right things done. Roles and Responsibilities: Fluency in Portuguese . Required B2 proficiency. This includes, but is not limited to: • Follow Standard Operating Procedures (SOPs) to perform manual audits and resolve outliers/exceptions which may require listening to calls and transcribing text from call, email, chat, message, etc. • Identify patterns emerging in the audits and contribute to process/program improvements • Provide timely response to stakeholders on related tasks as per SOP and SLA • Systematically escalate problems to the relevant owners/ teams according to process • Maintain records of day to day work by updating trackers or workflow tools • Meet business metrics and goals i.e. SLA, productivity, quality and utilization benchmarks • Understand performance metrics for driving business goals • Work in a collaborative environment and contribute to the growth of the respective team/program Develop a global perspective and understand the nuances of various geographies that Amazon operates in. * Shifts: Rotational (it is a 24*7 shift environment and shifts are rotational changes based on business requirement) * Weekly Off: Rotational two - consecutive day off (((it is a 5-day working week with 2 consecutive days off. The off days change based on business requirement))) * Work from Office Role The ideal candidate must be detail oriented, have superior verbal and written communication skills, strong organizational skills, able to juggle multiple tasks at once, able to work independently and can maintain professionalism under pressure. Must be able to identify problems before they happen and implement solutions that detect and prevent outages. You must be able to make sound judgments, work to improve the customer experience, and get the right things done.
Posted 3 months ago
3 - 5 years
5 - 7 Lacs
Gurgaon
Work from Office
Skill required: Next Generation Customer Operations - Customer Service Technology Designation: Business Advisory Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years Language - Ability: Portuguese - Proficient What would you do? You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.Platform and software contact centers use to provide customer support. The quality and capabilities of the technology have a significant impact on both customer and agent experience, as well as contact center performance.a transformation from a necessary function for resolving customer problems into a value- generating service that is a strategic differentiator in the market.You will be aligned with our Business Process Delivery. As the Support Center Query Controller responds to client and supplier requests (Tier 1) and operates in the functional aspect of a client Accounts Payable system and T&E system as well as the Accenture ticket tracking system. You should be proficient in the foreign language and use translation tools to meet the clients' needs. You should also have at least a B1/B2 certification from a recognized institution. The Foreign language team aids in translating process documents, reports and presentations from Foreign Language to English and vice versa, as required. The Support Center Agent acts on behalf of the client as main contact for supplier queries and answers questions regarding invoice payment status, remittance, T&E reports and reimbursements, researches and resolves non-complex problems/issues and escalates. The Support Center Agent provides support for BSS Support Center customers and uses prescribed tools and processes for issue resolution. What are we looking for? Handle, research, and resolve phone and email inquiries for BSS Support Center customers regarding non-complex payment and T&E reimbursement issues Escalate issues as needed to other Accenture teams or customer contacts Develop strong working relationships to work effectively with these teams to achieve timely resolution Identify urgent and sensitive issues and inform and involve supervisor where required Document and update customer contacts and customer issues in the Ticket Tracking System Complete any follow-up work related to customer issue resolution. Answer questions, provide advice, and offer service to customers in a professional and courteous manner. Adhere to current understanding of policies and procedures, new products, services and processes of the client and the call center. Maintain acceptable attendance, punctuality, and respond to policy and procedures for communicating any schedule changes and preferences. Meet productivity and quality performance expectations as established by BSS Support Center management Focus on achieving defined KPIs and SLAs Conduct self-evaluations using quality-coaching tools to assess personal skill development and review results with Supervisors. Roles and Responsibilities: In this role you are required to do analysis and solving of lower-complexity problems Your day to day interaction is with peers within Accenture before updating supervisors In this role you may have limited exposure with clients and/or Accenture management You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments The decisions you make impact your own work and may impact the work of others You will be an individual contributor as a part of a team, with a focused scope of work Please note that this role may require you to work in rotational shifts Qualifications Any Graduation
Posted 3 months ago
5 - 8 years
7 - 10 Lacs
Gurgaon
Work from Office
Skill required: Next Generation Customer Operations - Customer Service Technology Designation: Business Advisory Senior Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years Language - Ability: Portuguese - Proficient What would you do? You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.Platform and software contact centers use to provide customer support. The quality and capabilities of the technology have a significant impact on both customer and agent experience, as well as contact center performance.a transformation from a necessary function for resolving customer problems into a value- generating service that is a strategic differentiator in the market.You will be aligned with our Business Process Delivery. As the Support Center Query Controller responds to client and supplier requests (Tier 1) and operates in the functional aspect of a client Accounts Payable system and T&E system as well as the Accenture ticket tracking system. You should be proficient in the foreign language and use translation tools to meet the clients' needs. You should also have at least a B1/B2 certification from a recognized institution. The Foreign language team aids in translating process documents, reports and presentations from Foreign Language to English and vice versa, as required. The Support Center Agent acts on behalf of the client as main contact for supplier queries and answers questions regarding invoice payment status, remittance, T&E reports and reimbursements, researches and resolves non-complex problems/issues and escalates complex problems/issues. The Support Center Agent provides support for BSS Support Center customers and uses prescribed tools and processes for issue resolution. What are we looking for? Handle, research, and resolve phone and email inquiries for BSS Support Center customers regarding non-complex payment and T&E reimbursement issues Escalate issues as needed to other Accenture teams or customer contacts Develop strong working relationships to work effectively with these teams to achieve timely resolution Identify urgent and sensitive issues and inform and involve supervisor where required Document and update customer contacts and customer issues in the Ticket Tracking System Complete any follow-up work related to customer issue resolution. Answer questions, provide advice, and offer service to customers in a professional and courteous manner. Adhere to current understanding of policies and procedures, new products, services and processes of the client and the call center. Maintain acceptable attendance, punctuality, and respond to policy and procedures for communicating any schedule changes and preferences. Meet productivity and quality performance expectations as established by BSS Support Center management Focus on achieving defined KPIs and SLAs Conduct self-evaluations using quality-coaching tools to assess personal skill development and review results with Supervisors. Roles and Responsibilities: In this role you are required to do analysis and solving of increasingly complex problems Your day to day interactions are with peers within Accenture You are likely to have some interaction with clients and/or Accenture management You will be given minimal instruction on daily work/tasks and a moderate level of instruction on new assignments Decisions that are made by you impact your own work and may impact the work of others In this role you would be an individual contributor and/or oversee a small work effort and/or team Please note that this role may require you to work in rotational shifts Qualifications Any Graduation
Posted 3 months ago
0 - 4 years
0 - 0 Lacs
Hyderabad
Work from Office
Dear Candidate, I hope this note finds you well. Im Paromita from the recruitment team in Amazon. I was reviewing your profile for our Quality Specialist Portuguese role in Amazon for Hyderabad location. Need few more details to assess for this current requirement. Please go through the JD completely and respond. DESCRIPTION The Last Mile Analytics & Quality Team is looking for Transportation Quality Specialist who will act as first level support for Last Mile team with multiple transportation services along with other operational issues and activities related to transportation process and optimization. Your solutions will impact our customers directly! This job requires you to constantly hit the ground running and your ability to learn quickly and work on disparate and overlapping tasks will define your success. High Impact production issues often require coordination among multiple groups, so you get to experience a breadth of impact with various teams. The ideal candidate must be detail oriented, have superior verbal and written communication skills, strong organizational skills, able to juggle multiple tasks at once, able to work independently and can maintain professionalism under pressure. Must be able to identify problems before they happen and implement solutions that detect and prevent outages. You must be able to make sound judgments, work to improve the customer experience, and get the right things done. Roles and Responsibilities: - Fluency in Portuguese . Required B2 proficiency. This includes, but is not limited to: • Follow Standard Operating Procedures (SOPs) to perform manual audits and resolve outliers/exceptions which may require listening to calls and transcribing text from call, email, chat, message, etc. • Identify patterns emerging in the audits and contribute to process/program improvements • Provide timely response to stakeholders on related tasks as per SOP and SLA • Systematically escalate problems to the relevant owners/ teams according to process • Maintain records of day to day work by updating trackers or workflow tools • Meet business metrics and goals i.e. SLA, productivity, quality and utilization benchmarks • Understand performance metrics for driving business goals • Work in a collaborative environment and contribute to the growth of the respective team/program Develop a global perspective and understand the nuances of various geographies that Amazon operates in. * Shifts: Rotational (it is a 24*7 shift environment and shifts are rotational changes based on business requirement) * Weekly Off: Rotational two - consecutive day off (((it is a 5-day working week with 2 consecutive days off. The off days change based on business requirement))) * Work from Office Role Key job responsibilities Roles and Responsibilities: Fluency in Portuguese . Required B2 proficiency. This includes, but is not limited to: • Follow Standard Operating Procedures (SOPs) to perform manual audits and resolve outliers/exceptions which may require listening to calls and transcribing text from call, email, chat, message, etc. • Identify patterns emerging in the audits and contribute to process/program improvements • Provide timely response to stakeholders on related tasks as per SOP and SLA • Systematically escalate problems to the relevant owners/ teams according to process • Maintain records of day to day work by updating trackers or workflow tools • Meet business metrics and goals i.e. SLA, productivity, quality and utilization benchmarks • Understand performance metrics for driving business goals • Work in a collaborative environment and contribute to the growth of the respective team/program Develop a global perspective and understand the nuances of various geographies that Amazon operates in. BASIC QUALIFICATIONS Bachelors degree, Fluency in Portuguese . Required B2 proficiency • 10-24 months of work experience • Good communication skills - should be able to facilitate flow of translated information (Portuguese to English and vice-versa) between teams internal/external • Proficiency in Excel (pivot tables, VLOOKUP) • Demonstrated ability to work in a team in a very dynamic environment. Please ignore if you have already responded. Kindly apply on below job link to get processed further. This is critical to move ahead in the hiring process. We have limited openings, hurry up & dont lose this opportunity https://www.amazon.jobs/en/jobs/2916611/quality-specialist-portuguese Thanks, Regards, Paromita Goswami (She/ Her) Recruiting Support | Talent Acquisition EMEA & APAC E: pardgosw@amazon.com About Amazon | LinkedIn | Facebook | Instagram | Twitter
Posted 3 months ago
3 - 5 years
5 - 7 Lacs
Gurgaon
Work from Office
Skill required: Order to Cash - Collections Processing Designation: Order to Cash Operations Analyst Qualifications: BCom/Any Graduation Years of Experience: 3 to 5 years Language - Ability: Portuguese - Advanced What would you do? You will be aligned with our Finance Operations vertical and will be helping us in determining financial outcomes by collecting operational data/reports, whilst conducting analysis and reconciling transactions.Optimizing working capital, providing real-time visibility and end-to-end management of revenue and cash flow, and streamlining billing processes. This team over looks the entire processes that starts from customers inquiry, sales order to delivery and invoicing. The Cash Application Processing team focuses on solving queries related to cash applications and coordination with the customers. The role requires a good understanding of cash applications, the process of applying unapplied cash, reconciliation of suspense account in cash application, and process them from payment receipt to finalization.The Collections Operations team focuses on managing collections and disputes such as debt collection, reporting on aged debt, bad debt provisioning, trade promotions, and outperform cash reconciliations. The team is responsible for follow up for missing remittances, prepare refund package with accuracy and supply to clients, record all collections activities in a consistent manner as per client process (tool), delivery of process requirements to achieve key performance targets, and ensure compliance to internal controls, standards, and regulations. What are we looking for? Adaptable and flexible Ability to perform under pressure Ability to establish strong client relationship Agility for quick learning Ability to work well in a team Roles and Responsibilities: In this role you are required to do analysis and solving of lower-complexity problems Your day to day interaction is with peers within Accenture before updating supervisors In this role you may have limited exposure with clients and/or Accenture management You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments The decisions you make impact your own work and may impact the work of others You will be an individual contributor as a part of a team, with a focused scope of work Please note that this role may require you to work in rotational shifts Qualifications BCom,Any Graduation
Posted 3 months ago
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