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IILM University, Gurugram
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Technical Support Specialist

Technical Support Specialist

IILM University, Gurugram

2 years

0 Lacs

Gurugram Haryana India

Posted:6 days ago| Platform:

Apply

Skills Required

support networking resolve software troubleshooting communication service

Work Mode

On-site

Job Type

Full Time

Job Description

Job Title:

Location:

Role Overview:

Provide technical support for hardware and networking issues, troubleshoot user queries, and resolve technical grievances promptly to ensure customer satisfaction.

Key Responsibilities:

Diagnose and resolve hardware, networking, and basic software issues.
Handle incoming technical support queries via phone, email, or chat.
Escalate complex problems and document solutions.
Guide users through troubleshooting steps and best practices.

Requirements:

Graduate in Computer Science/IT or equivalent.
2+ years of technical support experience.
Strong knowledge of hardware, networking, and troubleshooting.
Good communication and customer service skills.

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IILM University, Gurugram

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Technical Support Specialist