1 - 5 years
3 - 6 Lacs
Posted:None|
Platform:
Work from Office
Full Time
Candidates residing in Pune and Hyderabad can apply for the same.
Job Description --
International Voice Service desk
Eligible:-Graduates
Desk required
5 days working / Cabs available
International Voice Technical Support
Eligible:-Graduates with Minimum 1 Year of experience in International Voice Technical Support required
5 days working / Cabs available
Opens, logs, prioritizes, assigns, and closes calls logged in the IT SD
Asks the Customer End User for all relevant information concerning the call made or issue reported by the Customer End User
Microsoft , Azure , O365 , Troubleshooting Skill set needed
Attempts to resolve the defined inquiries while on the telephone, to meet the agreed upon Service Level for First Call Resolution
Routes the enquiries to Resolver Groups as appropriate
Re-routes misdirected calls
Escalates tickets which have not been resolved by SD, in accordance with Customer escalation procedures
Provides status and updates on tickets to authorized users
Reopens Ticket / Creates new ticket to follow up if the user indicates that the inquiry was not resolved to their satisfaction
Makes recommendations for updates to the KB database
Adherence to policies and procedures, closure of open calls after resolution.
Mandatory Language Skill: Prior SD experience and good English speaking skills" Note:- This is a WFO Profile and Candidate should be comfortable working for Bangalore or Pune because this profile is available for these two locations.
FOR THE INITIAL SCREENING ROUND --- PLS CALL ANY OF THE BELOW NUMBERS-
or DM -- Service desk @ City applied with resum
KVC CONSULTANTS LTD
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