Technical Support Specialist

Job Title:

Location:

Experience:

Job Type:

Roles and Responsibilities:

• Provide technical support to end users via

  phone, email, or chat

  for desktop, laptop, and printer-related issues.
• Diagnose and troubleshoot

  hardware and software problems

  using tools such as

  System Log Explorer (SLE)

  and

  remote support software

  .
• Ensure timely resolution of incidents by efficiently managing tickets through

  ITIL-based ticketing systems

  .
• Collaborate with cross-functional internal teams to resolve

  complex or escalated technical issues

  .
• Maintain detailed and accurate documentation of support cases and solutions.
• Assist in the configuration and maintenance of desktop systems, standard software, and related peripherals.
• Follow organizational protocols and service level agreements (SLAs) to maintain high customer satisfaction.

Desired Candidate Profile:

• 5 to 8 years

  of hands-on experience in a similar technical support role.
• Proven expertise in supporting

  desktops, laptops, and printers

  in an enterprise environment.
• Proficient in using

  ITIL-based ticketing tools

  for tracking and resolving customer requests.
• Strong troubleshooting skills for

  common desktop applications

  (e.g., Microsoft Office, Outlook, Windows OS, antivirus tools).
• Excellent communication and interpersonal skills to interact with clients and team members effectively.
• Ability to work independently and prioritize multiple support requests in a fast-paced environment.
• Familiarity with remote desktop support tools and enterprise-level configuration standards.

Preferred Qualifications:

• ITIL Foundation Certification (preferred)
• Microsoft or CompTIA Certifications (added advantage)

Work Location:

Work Mode:

Joining: