Technical Support Specialist

We are looking for a hands-on, driven, Tech Support Specialist who will be on the frontlines to resolve all issues faced by the users of our Solar Monitoring Platform.

Responsibilities:

• Support User Queries: Act as the first line of response for user issues and ensure prompt resolutions with a customer-first mindset.
• Troubleshoot User Journeys: Dive into the user's journey to identify bottlenecks, bugs, or confusionand guide them to solutions.
• Onboard Solar PV Plants: Coordinate with internal teams, vendors, and customers to bring new plants onto our monitoring platform smoothly and accurately.
• Monitor API Logs: Keep an eye on API interactions, detect anomalies or failures, and flag them to the tech team with clarity and context.
• Assist in UAT: Participate in User Acceptance Testing of new product features and ensure they meet quality and user expectations before rollout.
• Document Knowledge: Draft clear and concise technical manuals, user guides, and SOPs to support internal processes and customer onboarding.

Candidate Details

• 2 to 4 years of hands-on experience with IoT Platforms (Experience with solar platforms is an unfair advantage)
• Fluent in English and Hindi
• Excellent written and verbal communication skills
• High comfort with technical tools and user interactions

Skills:

• Comfort with APIs understand API calls via Postman or equivalent tools
• Stakeholder Whisperer – proactive, clear, and crisp communication with internal teams, vendors, and customers