Design, build, and optimize self-help solutions for digital channels Collaborate with lead designers and cross-functional teams to deliver consistent and scalable conversational experiences Audit and verify existing virtual agent conversations, identifying opportunities for improvement Refine and enhance conversations based on testing, performance data, and user feedback Support end-to-end design activities, from concept through review and iteration Support UAT efforts, ensuring designs perform as intended before launch Competencies Strong writing skills able to craft natural, clear, concise, and user-friendly prompts Lgical thinking ability to structure conversations, anticipate user responses, and break down complex queries User-centric mindset understands how people interact with voice/chatbots and refines responses for better engagement Technical curiosity willingness to learn Dialogflow s structure, Playbooks, Prompt engineering, and integrations over time Collaborative problem-solver comfortable juggling multiple projects and working with diverse stakeholders Curiosity for AI and conversational design eager to learn virtual agent (voice & chatbot) best practices and evolving AI behaviors and technology
Build and scale Android/iOS apps used by millions worldwide. Leverage cutting-edge AI tools (GitHub Copilot, Claude Code, Cursor, and more) to accelerate development, automate workflows, and enhance code quality. Collaborate with a visionary team driving AI-first practices across the SDLC. Experiment, learn, and implement the latest in AI-driven mobile engineering. Shape the future of mobile products What We re Looking For AI-First Mindset: You see AI as a core enabler, not just a tool. Proficiency with AI Development Tools: Hands-on experience with Copilot, Claude Code, Cursor, or similar. Mobile Expertise: Minimum 3 years of Solid experience in Android (Kotlin/KMP) or iOS (Swift/UIKit/SwiftUI) development. Growth Attitude: Eager to learn, experiment, and push boundaries. Collaboration: Thrive in a fast-paced, global team environment. Why You ll Love It Here Be part of a team leading the AI revolution in mobile engineering . Work with passionate experts and visionary leaders. Continuous learning, experimentation, and growth. Competitive compensation and benefits.
Design and execute test scenarios and test cases independently and with precision Develop robust automated tests to support high-availability, scalable applications for internal and external users Conduct test execution, log defects, and ensure accurate reporting Collaborate closely with scrum and external teams to resolve defects and retest effectively Work iteratively with scrum team members to refine functional requirements, determine testing and automation needs, and provide constructive feedback on functional and technical design solutions Identify, evaluate, and implement suitable open-source test frameworks and tools to enhance productivity and product quality Exhibit a strong sense of ownership by managing end-to-end delivery of modules or components Flexibility to work late hours or early mornings as required to collaborate with offshore teams Thrive in a fast-paced environment while consistently meeting deadlines Competencies 3 to 6 years of relevant experience in software testing and development Over 3 years of experience in Performance testing : HP LoadRunner, Performance Center script creation, JMeter, execution, and troubleshooting. Over 3 years of experience with automation testing tools and frameworks, including a preference for Selenium, JUnit, and TestNG Expertise in object-oriented programming, primarily in Java Familiarity with testing and automating SOAP and REST services using tools such as ReadyAPI/Postman and REST-Assured Hands-on experience with continuous integration tools like Jenkins, TeamCity, Maven, and GitHub Working experience in Cloud platforms like Azure, AWS, GCP Proficiency in SQL databases Familiarity with Agile development processes and practices Exceptional communication skills, including strong verbal, written, presentation, analytical, and problem-solving abilities
Expertise with Apache Kafka, real-time data processing, and event-driven architectures Experience with Apache Iceberg, data lakehouse architectures, and modern table formats Demonstrated expertise in cloud cost optimization and data warehouse performance tuning Design and architect enterprise-scale data solutions that directly impact Gens data strategy execution. This might be something like designing and implementing an incremental identity graph, integrating a marketing attribution vendor or automating LTV calculation. Lead evaluation and implementation of cutting-edge technologies including modern data stack and advanced analytics Collaborate with executives and senior leadership to align data architecture with business strategy Mentor IC9 and IC10 engineers, focusing on architectural decision-making and advanced technical skills Drive complex, multi-quarter technical initiatives requiring coordination across multiple engineering teams Competencies Bachelors degree in computer science, Data Engineering, or related technical field (masters degree preferred) Minimum 10-15 years of hands-on data engineering experience in large-scale, high-volume environments Expert-level proficiency in SQL optimization for multi-petabyte datasets and advanced Python programming Extensive experience with Snowflake architecture, optimization, and cost management at enterprise scale Demonstrated expertise building Kimball dimensional data warehouses and star schema architectures Advanced experience with AWS cloud infrastructure and either DBT or SQLMesh for data transformations Hands-on experience with CI/CD pipelines, GitFlow, and data governance frameworks ensuring GDPR/PCI-DSS compliance Proven ability to architect and own multiple entire areas of the codebase or services independently Experience with MLOps frameworks, LLM integration, vector databases, and AI-driven analytics. We know its new, but some familiarity is a plus. Proven track record with subscription business models including cohort analysis, LTV calculations, and marketing attribution Direct industry experience in cybersecurity, ad-tech, or high-volume data processing environments (billions of events per day) This position requires a unique combination of deep technical expertise, strategic thinking, and leadership capabilities. The successful candidate will be a recognized expert in their domains within the broader data engineering community and capable of driving significant technical and business impact at enterprise scale.
Technical Leadership & Project Ownership Cross-Team Projects: Lead projects that cross teams, actively working with your Manager to set the technical vision for your team Problem Solving: Be handed a problem and reasonably be expected to come up with and drive the projects that your crew should do to solve that problem System Architecture: Architect systems that are within your teams domain, with guidance from Manager or Technical Director when needed Implementation & Development Domain Ownership: Fully understand and own multiple entire areas of the codebase or multiple services Technology Integration: Lead evaluation and implementation of new technologies that benefit your teams domain Quality Standards: Ensure all work meets our high-quality pull request standards and follows established engineering processes Collaboration & Mentoring Cross-Functional Collaboration: Collaborate across teams inside the Data Engineering org, represent your team as needed, and reach out to external stakeholders for clarifications Mentoring: Actively mentor IC7s and IC8s, focusing on adopting our processes, technical knowledge, and quality of execution Stakeholder Engagement: Work with engineers in the rest of Gen to help move the org forward Quantifiable Performance Expectations Technical Output: Minimum 4+ PRs per week (GitFlow) or 6+ PRs per week (Trunk-based development) Code Reviews: 2+ comprehensive reviews per day from anyone in the areas/services you contribute to Documentation: Author at least 1+ RFC or Tech Spec per year that demonstrates technical leadership Meeting Efficiency: No more than 15% of work hours spent in meetings to maintain focus on technical work Deployments: Routinely deploy to production with appropriate oversight and process adherence
Experience working with cross-functional teams and driving end-to-end solution delivery earning domain expertise between components AI First mindset - mentor AI expertise to the team Knowledgeable to drive sizing initiatives at the ideation phase and represent team in sharing technical solution with design artifacts. Specialization in design using AWS and AI/ML agentic LLM model expertise is key. Architect and lead development of agentic AI systems capable of autonomous decision-making and task execution. Design and implement secure ML execution environments using AWS services (e.g., SageMaker, Lambda, ECS, IAM, Bedrock, Agent Core, Agent Core gateway, Strands / Langgraph ). Collaborate with product and engineering teams to influence product grooming by proactively identifying and shaping technically feasible requirements Be fluent in design artifacts to support agile development and drive cross-functional alignment. Absorb and evolve existing thin-router-based architectures to incorporate advanced AWS concepts, including emerging services like AWS Agent Core. Provide technical guidance and mentorship to the team on MCP protocol usage, ensuring scalable and modular communication across agentic components. Guide the team in leveraging AI tools programmatically using languages such as Python, Java, and others as needed. Define and enforce security protocols for sandboxing, data privacy, and model governance. Evaluate and implement frameworks for agent orchestration, memory, tool use, and multi-agent collaboration. Mentor engineering teams and establish best practices for scalable, secure AI development. Guide in hiring high performance team initiatives Required Qualifications Proven experience in agentic AI development, including autonomous agents, tool use, and memory systems. Deep expertise in AWS cloud architecture, including ML and security services. Strong background in machine learning, LLMs, and AI system design. Experience with sandboxing, secure execution, and zero-trust architectures. Demonstrated ability to influence product strategy through technical insights and feasibility analysis. Influencing to provide right quality coverage using AI solutioning tools Ability to absorb and extend existing architectural patterns, especially thin-router designs, using modern AWS services. Hands-on experience with MCP / A2A protocol and ability to mentor teams on its application in distributed agentic systems. Proficiency in AI tool integration using programming languages such as Python, Java, and others. 10+ years in software engineering or AI development, with 3+ years in tech leadership roles. Delivering using agile / scrum models. Own to drive devops dependencies
Works with little or no supervision. Is able to take general direction and formulate specific tasks to accomplish the desired end result. Responsible for the design, development and implementation of complete software components. Anticipates problems and future technical needs and takes necessary corrective steps to ensure they are addressed. Is looked upon to offer direction, guidance and mentoring to lesser skilled individuals on the team. Completes analysis, development and/or maintenance of highly complex, undefined tasks. May act as team lead or technical lead for a large portion of or an entire project. Designs, develops and maintains high-quality code for highly complex components in a given product. May assist in setting technical product direction by analyzing industry trends, competitive information and product requirements. Has the ability to work on, prioritize and manage multiple assignments and projects. Able to build and maintain Web based Applications built using modern JS frameworks. Able to work on building services in the Cloud using the Serverless Architecture Uses professional concepts in accordance with company objectives to solve complex problems in creative and effective ways. Frequently contributes to the development of new theories and methods. Employs expertise as a subject matter expert. Works on complex problems where analysis of situations or data requires an in-depth evaluation of various factors Competencies Bachelors Degree or equivalent experience 8+ years experience Possesses advanced knowledge and skills in all required programming languages. Good knowledge of developing iOS Apps using both Swift and Objective-C Experience in developing applications using JavaScript based cross platform frameworks such as React Native is a plus Experience in UI/UX development Experience working on Serverless Architecture Experience working on Browser Extensions is a plus. Solid understanding of Object-Oriented design and concepts. Good understanding of basic Design Patterns. Experience with unit testing framework such as Jasmine/Jest. Outstanding interpersonal and communication skills.
As part of the Gen Tech Support COE team this person will handle customer queries via the standard support contact methods (phone, chat, Email, Remote access). Work closely with Support partner management teams to understand any challenges impacting the NetSat/ Resolution rate/ Case Handled time or any other SLA parameters and help them to effectively improve the same. Analyze top technical and transactional contact generators and issues for root cause & efficient UX. Carry out extensive root cause analysis with customer interactions & share info with Product Teams. Make suggestions to improve the overall customer experience and back this up with data/facts. Test any new concepts/ideas with our customers to help us understand what the impact may be to the wider customer population. Provide any relevant learnings, feedback or suggestions to the wider Support Delivery teams to help improve products/services performances. Competencies The candidate must be an excellent communicator and team player, a problem solver with strong collaboration skills, suited to take on various challenges. Flexibility in adapting to change or business needs Tech savvy and enthusiastic about emerging technologies Willingness to work in a fast-paced, dynamic environment and adapt to changing priorities. Technical knowledge of Network & All Operating systems (Mac, Windows, IOS & Android) Minimum 2 to 3 years work experience with customer service/technical support Excellent written and oral communication skills Bachelors Degree, applicable certification or equivalent experience required Excellent soft skills and ability to build credibility and rapport with individuals of varied backgrounds Excellent knowledge of MS Office emphasis on Excel, pivot tables, and PowerPoint Strong problem-solving skills & business analysis knowledge Qualifications and/or experience in data analysis is a strong advantage, along with the ability to understand and analyze data, as well as present findings. Should be willing to work in PST hours. Ability and willingness to work shifts when required
Advisory to Sales Teams: Provide technical expertise and guidance to internal sales teams during pre-sales discussions, helping to scope API and SSO integration requirements and set clear expectations with external partners. Customer-focused: Skilled at managing relationships with external partners and ensuring integrations meet their needs. Provide post-launch support, monitor integration performance, troubleshoot issues, and collaborate with partners to optimize and improve the integration experience. SSO and Authentication Service s Expert: Oversee the setup and integration of third-party Single Sign-On (SSO) solutions using protocols such as OpenID Connect, OAuth2, and SAML, ensuring secure and seamless user authentication experiences for partners. Collaborate Cross-Functionally: Partner with internal teams (sales, product, engineering, customer support) to align integration efforts with business needs and to ensure successful project outcomes. Project Management: Manage the project timeline, risks, and deliverables for Partner integrations using tools like JIRA and Confluence, ensuring that projects are completed on time and within scope. Problem-Solving: Strong analytical skills with the ability to diagnose and resolve complex integration issues. Security and Compliance: Ensure that all integrations, particularly those involving authentication services, meet security best practices and regulatory standards. Work with partners to establish secure connections and authentication mechanisms. Documentation: Develop and maintain comprehensive documentation for API and SSO integration processes using tools like Swagger, SoapUI, and Figma. Ensure clear guidelines for both internal teams and partners. Technology Adoption: Utilize cloud platforms (AWS, Azure) to build scalable and secure integration solutions, ensuring best practices in performance, availability, and security are followed. Key Qualifications 5+ years of experience in integration management, technical project management, or a related role with a focus on API and SSO integrations. Prior experience in the cybersecurity or software service industry and/or large Strategic or other B2B2C partners preferred. SSO Expertise: Deep understanding of Single Sign-On (SSO) protocols (e.g., OpenID Connect, OAuth2, SAML) and experience in implementing and managing third-party SSO integrations for external partners. Technical Expertise: Hands-on experience with: APIs: SOAP, RESTful APIs, OpenID Connect, OAuth2, SAML Languages & Technologies: XML, Java, Python Cloud Platforms: AWS, Azure Tools: JIRA, Confluence, Figma, Swagger, SoapUI , AI tools with a focus on automation Security Focus: Experience implementing secure authentication solutions, with knowledge of encryption, token handling, and secure data transmission. Security Certifications: Possession of security and cloud certifications such as CISSP (Certified Information Systems Security Professional) or CCSP (Certified Cloud Security Professional) is highly preferred. Familiarity with global data privacy regulations (e.g., GDPR, CCPA) as they relate to user authentication and third-party integrations.
Work alongside highly skilled and experienced engineers to tackle some of the most challenging problems in the privacy, security, and identity space Research and suggest the implementation of new technologies Work with a cross-functional and international team in a collaborative environment Help deliver solutions to millions of our customers on Mobile and Desktop platforms We re hiring experienced developers to help us fulfill our mission What You ll Need to be Successful in this Role: BS/MS in Computer Science or related field 10+ years of hands-on programming experience building apps and services for mobile or desktop platforms. As a seasoned Agile Software Development Engineer, you will be part of a team that creates popular market-leading privacy products. Participate in Agile development activities including sprint planning, stand-ups, retrospectives, and demos Passionate about customer problems and learning new technologies. Deliver incremental working software and test automation with each sprint. Implement and test several large components in the product. Drive Engineering (Unit test, Integration, Automation, Code Coverage, Static Analysis, etc) best practices. Strong knowledge in web development, including REST, SOAP and MVC Possess good knowledge on Spring framework and Hibernate, JPA transactions and AOP Knowledge on App servers (Tomcat) and Message Queue (RMQ) Experience with unit testing framework such as Junit/TestNG. Demonstrated experience in SQL and data modelling skills. OAuth and Experience in cloud platform (Azure/AWS) Outstanding interpersonal and communication skills. Good to have experience developing cloud software services and an understanding of design for scalability, performance, and reliability. Participate in peer code/design/ test reviews and be receptive to fellow experts helping you improve your craft. Debug and solve some of the most complex problems plaguing our customers. Constantly raise the bar by learning new technologies and sharing them with the larger team.