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Technical Support Manager

Technical Support Manager

Walkover

3 - 7 years

0 Lacs

indore madhya pradesh

Posted:1 day ago| Platform: Shine logo

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Skills Required

technical support team leadership customer experience process improvement collaboration training issue resolution leadership communication problemsolving

Work Mode

On-site

Job Type

Full Time

Job Description

Role Overview: As a Technical Support Manager/Team Leader, you will be responsible for leading and mentoring a technical support team, managing escalations, and enhancing customer experience. Your role will involve monitoring team performance, improving processes, collaborating with customers and internal teams, and training team members while optimizing support tools. Key Responsibilities: - Lead and mentor a technical support team. - Manage escalations and ensure timely issue resolution. - Monitor team performance and enhance processes. - Collaborate with customers and internal teams to improve support. - Train team members and optimize support tools. Qualification Required: - Proven experience in a similar leadership role. - Excellent leadership, problem-solving, and communication skills. - Previous work experience in a base support role.,

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Technical Support Manager