Technical Support Lead

Company Description

tripsnstay.com is a global marketplace for non–air products, including accommodation, tours, transfers, and holiday packages, catering to travel management companies, agents, and tour operators worldwide. The platform aims to create business opportunities for partners in the travel industry, offering curated local content and real-time updates. With a strong sales presence in Europe, the Indian Subcontinent, the USA, Canada, and the GCC, tripsnstay.com is rapidly expanding as a B2B platform.

Role Description

This is a full-time hybrid role for a Technical Support Lead at tripsnstay in Mumbai, with flexibility for remote work. In this role, you will bridge business requirements and technical execution, translating business needs into functional and actionable technical requirements. Your strong technical background and hands-on experience in OTA software development will allow you to navigate complex programs. At the same time, your communication skills will enable effective collaboration with team members and stakeholders.

Key Responsibilities:

• Ensure the creation, review, and maintenance of high-quality technical documentation, including Business Requirements Documents (BRD), System Design Documents (SDD), and User Acceptance Testing (UAT) plans.
• Review XML logs, identify potential issues, and resolve technical challenges in collaboration with the team.
• Lead and oversee the development team and vendor(s), ensuring alignment with project goals and deadlines.
• Collaborate with business and project stakeholders to gather and translate requirements into technical specifications.
• Ensure the architecture, design, and code quality align with best practices and project requirements.
• Manage project timelines, deliverables, and resources to meet company objectives.

Qualifications

• Experience in the travel tech industry is a must
• Technical Support and Troubleshooting skills
• Analytical Skills for problem-solving
• Experience in project management and working with third-party vendors is a plus.
• Strong communication and interpersonal skills
• Bachelor’s degree in Computer Science, Engineering, or a related field.