We are looking for a highly skilled and experienced Technical Support Lead to join our team at Shri Consultancy
The ideal candidate will have a strong technical background and excellent problem-solving skills, with - years of experience in the field

Roles and Responsibility

Provide technical support and assistance to customers via phone, email, or chat
Troubleshoot and resolve complex technical issues efficiently
Collaborate with internal teams to identify and implement solutions
Develop and maintain technical documentation and knowledge base articles
Analyze customer feedback and suggest improvements to products or services
Stay updated with new technologies and industry trends

Job Requirements

Strong understanding of technical support principles and practices
Excellent communication and problem-solving skills
Ability to work in a fast-paced environment and prioritize tasks effectively
Strong analytical and troubleshooting skills
Experience with technical support tools and software
Ability to collaborate with cross-functional teams

Disclaimer: This job description has been sourced from a public domain and may have been modified by Naukri.com to improve clarity for our users. We encourage job seekers to verify all details directly with the employer via their official channels before

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Technical Support Lead