Technical Support Lead

VAYUZ Technologies

5 - 7 years

0 Lacs

bengaluru karnataka india

Posted:2 days ago| Platform: Foundit logo

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Skills Required

ci1 ci4 anydesk teamviewer zendesk

Work Mode

On-site

Job Type

Full Time

Job Description

Tech Support Lead

Responsibilities

Lead and mentor the support team, ensuring timely and high-quality resolutions.
Act as the escalation point for complex technical issues.
Collaborate with developers, QA, and product teams to resolve bugs and improve stability.
Drive root-cause analysis and implement best practices.
Monitor support trends and optimize processes.

Requirements

5+ years in technical support, with 2+ years in a lead role.
Strong expertise in troubleshooting across
Windows, macOS, Linux
.
Hands-on with
PHP, MySQL, CodeIgniter (CI1 & CI4), JavaScript, AJAX, CSS
.
Experience with
Zendesk/Jira, TeamViewer/AnyDesk, Bitbucket
.
Strong debugging, testing, and QA collaboration skills.
Excellent problem-solving and communication abilities.

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