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Technical Support Lead VAYUZ Technologies

5.0 - 7.0 years

0 Lacs

bengaluru, karnataka, india

On-site

We are looking for a proactive Tech Support Lead to manage our support team, handle escalations, and improve overall customer experience. You will play a key role in troubleshooting complex issues, collaborating with developers, and driving support excellence. Responsibilities Lead and mentor the support team, ensuring timely and high-quality resolutions. Act as the escalation point for complex technical issues. Collaborate with developers, QA, and product teams to resolve bugs and improve stability. Drive root-cause analysis and implement best practices. Monitor support trends and optimize processes. Requirements 5+ years in technical support, with 2+ years in a lead role. Strong expertise ...

Posted 2 days ago

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