Technical Support Intern

About Flynaut LLC

Location:

Employment Type:

About The Role

L1 Support Engineers

Microsoft 365

desktop environments

internship opportunities

Key Responsibilities

• Serve as the first point of contact for IT support via email, phone, or ticketing system.
• Provide basic troubleshooting for Microsoft 365 apps (Outlook, Teams, SharePoint, OneDrive).
• Support desktop environments: Windows OS, device setup, drivers, and peripheral support.
• Assist with user account management in Azure AD / Office 365 (password resets, license assignment, MFA setup).
• Escalate complex issues to L2 engineers while documenting troubleshooting steps.
• Maintain accurate logs of issues and solutions in the ticketing system.
• Provide end-user guidance on IT policies, best practices, and security awareness.
• For interns: learn and support under the guidance of senior engineers while building real-world IT skills.
  

Required Skills & Qualifications

• Basic knowledge of Microsoft 365 applications (Outlook, Teams, OneDrive, SharePoint).
• Familiarity with Windows 10/11, desktop/laptop hardware, and network fundamentals (TCP/IP, DNS, VPN).
• Strong communication and problem-solving skills.
• Ability to work in a team environment and provide excellent customer service.
• For interns: eagerness to learn, basic IT knowledge, and willingness to grow into a support role.
  

Preferred (Nice To Have)

• Experience with ticketing systems (e.g., ConnectWise, ServiceNow).
• Exposure to Intune or other MDM solutions.
• Knowledge of common troubleshooting tools (Event Viewer, Task Manager, etc.).
  

What We Offer

• Opportunity to gain hands-on experience with Microsoft 365 and desktop support in a real-world IT environment.
• Mentorship from experienced IT engineers.
• Career growth path from Intern → L1 Engineer → L2 Engineer.
• Collaborative work environment with continuous upskilling.
  

Open Roles

• L1 Microsoft 365 & Desktop Support Engineer (Full-Time)
• IT Support Interns (Entry-Level)