Technical Support Intern

Vedantu

0 years

0 Lacs

bengaluru karnataka india

Posted:15 hours ago| Platform:

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Skills Required

support troubleshooting resolve chat communication research android linux mobile drive

Work Mode

Remote

Job Type

Internship

Job Description

About the Role:

Technical Support Intern

Responsibilities:

Provide support to troubleshoot and resolve technical issues reported by customers and through phone, chat, and ticket channels.
Provide support through remote access applications
Good communication for all issues in a timely and efficient manner including follow-ups with customers, team members.
Research, diagnose, troubleshoot and identify solutions to resolve customer issues

Requirements:

Bachelor's degree.- [B.E, Bsc., Msc., Computer science/ Electronics/ Bsc. IT / Diploma in E&C (or) any other degree with good technical troubleshooting knowledge]
Able to understand the basic knowledge of Android / iOS / Mac / Windows / Linux related technologies and related hardware troubleshooting is mandatory.
Good knowledge in latest web browsers & Mobile apps.
Basic knowledge in iPhone/ iPad /Tablet/Smartphone/MacBook/PC & Laptop devices and their configuration.
Excellent written and verbal communication skills
Basic knowledge of MS office & Google drive files
Rotational shift from 8am to 11pm (No night shift).
Fresher (or) experience in technical support.

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