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TraceLink Inc.
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Technical Support Intern

Technical Support Intern

TraceLink Inc.

0 - 1 years

0 Lacs

pune

Posted:1 week ago| Platform:

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Skills Required

supply chain unix networking linux xml javascript life sciences edi troubleshooting technical support

Work Mode

Work from Office

Job Type

Internship

Job Description

WHAT WILL I DO

Reproduce, investigate and resolve customer-reported problems in application features,transaction processing, UNIX-based services and B2B integrations (AS2, SFTP, APIs). (AI/ML is a mandate)

Parse and manipulate XML, EDI and CSV payloads; write ad-hoc Bash/Python scripts to speed up log analysis or data cleanup.

Monitor application health, triage alerts and contribute to run-books and knowledge-base articles.

Verify fixes with Engineering, QA and RQC; capture lessons learned to improve

playbooks.

Present concise status updates to global stakeholders across multiple time zones.

WHAT SKILLS SHOULD I HAVE

Enthusiasm for technology, problem-solving and continuous learning.

Working familiarity with UNIX/Linux command line.

Foundation in at least one scripting or programming language (Python, Shell, JavaScript,

etc.).

Ability to read technical payloads (XML/CSV) and understand basic networking/B2Bconcepts.

Strong written and spoken English; comfortable collaborating across cultures and supporting US/EMEA hours.

Self-motivation, attention to detail and clear communication

WHAT SKILLS WILL I GAIN

Hands-on SDLC exposure within a global agile environment.

Advanced troubleshooting skills using Kibana, Confluence, JIRA and internal

diagnostics.

Real-world experience of the life-sciences supply-chain domain and TraceLink s MINT

digital-network platform.

Soft-skills in customer empathy, time-zone collaboration and structured RCA.

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TraceLink Inc.

Software Development

Wilmington MA

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Technical Support Intern