Community Lead, Global Compliance

Job Description

Monitor and analyse government regulations worldwide in track-and-trace, serialization and related initiatives related within the life sciences domain, especially pharmaceuticals. Develop the Global Compliance Customer Journey that defines a customer s relationship from initial implementation to adoption, value realization, growth, and expansion. Establish executive-level relationships with strategic customers and become a trusted advisor to them. Establish and lead all Global Compliance Customer/End-user Community group(s), including meeting planning, execution, and follow-up to promote customer engagement, best-practice sharing, and solution insights. Work with TraceLink s Commercial and Product Leadership teams to create programs for key compliance markets that quantify the value TraceLink s compliance solutions provide (e.g., Current focus on US market for DSCSA). Partner with Marketing to recruit and develop customer case studies and testimonials related to TraceLink s value to the customer. Develop and deploy an executive business review program across TraceLink s portfolio of compliance customers. Continuously monitor customer satisfaction, retention, and renewals and develop programs to mitigate risks and concerns. Qualifications 5 - 8 years experience in a customer-facing role that routinely interacts with senior executives in Regulatory Compliance or Supply Chain functions in life sciences companies Experience working in a life sciences-related SaaS company, life sciences strategic consulting, or life sciences operations. Experience in communicating with government regulators and agencies working on their behalf to request information and/or clarifications on guidelines Experience in interpreting complex regulatory requirements and establishing mutual understanding in a customer community setting Strong relationship builder that can immediately establish credibility with senior executives in healthcare. Structured and analytical approach to identifying, diagnosing, and resolving challenges and opportunities. Excellent communication skills, including written and verbal, and the ability to communicate with an executive audience. Community moderation skills a big plus to drive discussion amongst several dozen members in a real-time setting. Bachelor s Degree in Computer Science, Life Sciences, or other relevant fields of study required.