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PeopleWorks (A Division of Crossdomain Solutions Pvt Ltd)
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Technical Support Executive_US Payroll

Technical Support Executive_US Payroll

PeopleWorks (A Division of Crossdomain Solutions Pvt Ltd)

3 - 5 years

3 - 5 Lacs

Bengaluru

Posted:2 months ago| Platform:

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Skills Required

Advanced US Payroll Expertise HRMS Configuration & Troubleshooting Tiered Support Management L1 to L3 US payroll regulations tax compliance Night Shift Readiness Support Platform Proficiency Problem Solving Payroll Software Fluency Communication

Work Mode

Hybrid

Job Type

Full Time

Job Description

Job Title: Technical Support Executive US Payroll Location: Bengaluru | Shift: US Time Zone (Night Shift) Experience: 3+ Years Were hiring a Technical Support Executive with 3+ years of experience in handling L1, L2, and L3 support tickets, particularly in US Payroll systems and handling configuration changes in leading HRMS platforms. The ideal candidate should have hands-on experience with Freshdesk or similar platforms and strong communication skills. Key Requirements 3+ years of experience in US Payroll support In-depth understanding of US payroll compliance and processes Proficient in using support platforms like Freshdesk, Zendesk, or equivalents Experience with HRMS platforms for configuration and troubleshooting Excellent communication and problem-solving abilities Willingness to work night shifts (US time zone) Preferred: Experience with ADP, Paychex, or other payroll software, and a background in supporting US-based clients.

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Technical Support Executive_US Payroll