Technical Support Executive - Voice / Blended

Role Overview We’re looking for an Associate Support Engineer – Voice who will interact directly with gyms to guide them through the onboarding process, explain product features, verify required details, and ensure a smooth transition onto the Fittbot platform. This role revolves around voice communication, customer coordination, and operational support—with responsibilities spanning inbound & outbound calls, query handling, follow-ups, and helping gym owners complete their account setup (including banking information and registration details). You’ll be a key part of our customer success pipeline, ensuring partners feel supported, informed, and confident using our platform. Key Responsibilities • Reach out to gyms via outbound calls to explain the Fittbot Business app, onboarding steps, benefits, and documentation requirements. • Handle inbound calls from gym owners, addressing product-related queries and support requests. • Assist gyms through the entire onboarding journey, including: o Account registration o Gathering and verifying bank details o Agreement confirmation and documentation o Activation on the platform • Follow up with leads and partners to ensure timely completion of onboarding tasks. • Coordinate with internal teams (sales, operations, product support) when required. • Maintain records of conversations, onboarding status, and customer updates using CRM or internal tools. • Build a positive relationship and create trust with gym partners through clear, professional communication. • Provide basic product education and help gyms understand how to use the features effectively. • Support additional client-coordination activities as required by the team (generic customer success or operational tasks). Required Skills & Qualifications • Strong verbal communication skills in English, Hindi and Kannada languages —any additional language is a plus. • Ability to handle both inbound and outbound calls confidently and professionally. • Good listening skills and customer-centric approach. • Basic understanding of mobile apps and ability to explain features to non-technical users. • Comfortable working with documentation, data entry, and basic record management. • Ability to multitask, manage follow-ups, and maintain timely communication. • Positive attitude, patience, and good problem-solving abilities. • Prior experience in telecalling, customer support, or onboarding roles is a bonus but not mandatory. Preferred (Good to Have) • Experience in customer onboarding or voice-based support roles. • Familiarity with CRM tools or support systems. • Prior exposure to fitness industry clients or service onboarding roles.