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High Five Global Networks
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Technical Support Executive - Voice / Blended

Technical Support Executive - Voice / Blended

High Five Global Networks

0 - 31 years

1 - 2 Lacs

sector 2 noida

Posted:2 weeks ago| Platform: Apna logo

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Skills Required

support mobile software chat communication service documentation collaboration development resolve

Work Mode

On-site

Job Type

Full Time

Job Description

A Technical Mobile Support Executive provides technical assistance to customers regarding mobile devices and software, handling issues via phone, email, or chat. Key duties include diagnosing and resolving hardware and software problems, guiding users through installations and upgrades, and documenting support interactions. Strong communication, problem-solving, and customer service skills are essential for this role. Key responsibilities: Customer support: Respond to customer inquiries about mobile devices, apps, and services through multiple channels like phone, email, and chat. Issue diagnosis and resolution: Identify and troubleshoot technical problems, including hardware malfunctions and software glitches, and provide step-by-step solutions. Assistance with installations and upgrades: Help customers install new software or update their existing applications and operating systems. Documentation: Log customer issues and resolutions in a ticketing or support system, and keep detailed records of all interactions. Collaboration: Work with other teams, such as software development and quality assurance, to ensure timely resolution of complex issues. User guidance: Walk customers through a series of actions to help them resolve issues on their own, providing clear and patient explanations. Feedback and improvement: Gather customer feedback, identify common problems, and suggest potential improvements for products and services.

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High Five Global Networks

Networking / Technology

Denver

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Technical Support Executive - Voice / Blended